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Zoubir ZEMAM

IT Governance : #SMSI / #ITSM / #BCM / #SMQ / #PMO

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Zoubir ZEMAM
37 years old
Driving License
Contact me
Professional Status
Employed
Open to opportunities
About Me
Graduate of a Master’s degree from the National School of Management in Quality, State Engineer in Software Engineering from USTHB, trained in Security Management, Privacy Data Protection, Business Continuity and remediation techniques, Project management and risk management methods, ten (10) years of professional experience allow me to listen to business requirements, bring a real added value in Business Development to ensure the satisfaction of key interested parties and grow .

ISC2 Cybersecurity certificationCandidate : https://www.credly.com/badges/fdbcf8d9-4de2-48c5-b29a-1b161b01947b

PMI Profil : https://www.projectmanagement.com/profile/zemamZoubir/

Favorite Quote :
‘The problem is not the problem. The problem is your attitude about the problem. Do you understand’ – Jack Sparrow ;D.
Resume created on DoYouBuzz
Experiences
  • Multinational Industrial Group
  • IT Service Project Manager , lead team for implementation of ITSM solution (ServiceDesk MSP Manage Engine)
    • A leadership position with direct supervision process owners, - Provides guidance on the design of IT services, processes, and other aspects of IT service management
  • Advised organizations on meeting business objectives through the use of IT service management, change Management and Problem management
  • Understood customer requirements and business objectives to provide strategic advice on using technology to achieve goals
  • Managed IT initiatives and collaborated with in-house technical staff
  • Defined and reviewed service measurement using key performance indicators (KPIs) to generate quality reports and measure service effectiveness and value
  • Ensured continual service improvement
  • Experienced Governance and Security Trainer in designing and delivering training programs for organizations seeking to achieve certification. Skilled in developing engaging and effective training materials and working with diverse groups of learners.
  • Specialized Skills: Training program design and development, adult learning theory, ISO 27001/ 27002 implementation and auditing, information security best practices.
  • ITPrenariat support Startup entrepreneurship to embark on the world of IT entrepreneurship, identify the issues and prepare them for the challenges of the Algerian and global market …
  • Manage team and Digital communication made up of professionals self-entrepreneurs, Consultants, Managers … highly qualified and who actively act for the development of the IT entrepreneurship in Algeria.
  • My main mission as the quality-methods manager is to ensure that the quality of the products and methods used within the company, by the project teams, are respected. It implements the quality policy of the company by associating indicators and control processes.
  • Participation in the elaboration of the IT master plan "Sonelgaz group"
  • Ensure proper implementation of project management methodologies,by measuring the risks associated with the project;
  • Quality assurance audit of the company's products and services : ISO/IEC 25010:2011
    Systems and software Quality Requirements and Evaluation (SQuaRE)
  • Development of business opportunities study for cloud services/ Participate in the development of the ELIT business strategy
  • Defining quality policy (Quality Manual)
  • Deploy coherent and measurable objectives
  • Determine the organization's processes
  • Define process responsibilities (process drivers)
  • Define process documentation (procedures and registration)
  • Disgne & Implementation of the degital strategy
  • Integration CRM Solutions
  • Integration and Communication Strategies in Collaborative Platform Development

    " We work every day with the hope of meeting your requirements ... stay demanding ! "
  • Needs analysis / functional specifications
  • Prospecting, negotiation, sales and customer loyalty
  • Technical support and trainer
  • This experience gave me the opportunity to consolidate my skills and have more flexibility for the transmission of information and group work.
  • Web 2.0 Technologie
  • Oracle Relational Database Management System.
  • Microsoft Technologie (Ms Project/ Office 365)
  • Change Management
  • Project Plan Management
Education

IT Engineer degree "Software Engineering"

University of Science and Technology HOUARI BOUMEDIENE (USTHB)

September 2005 to September 2011
  • BAC + 5
  • Specialty: Software Engineering
  • Studies' project : Recognition of violent scenes videos on the web 2.0
  • Graduated with mention
    Learn more: http://www.usthb.dz/en/

Master's degree in quality management

National High School of Management ENSM

November 2014 to 2016
This master's degree allowed me to acquire knowledge and know-how on quality approaches, the implementation of quality approaches and their support as well as improving the performance of organizations (companies, administrations, communities, ...).

School website : http://ensm.dz

Project Management Professional (PMP Qualified )

CONNECTECH Algeria

March 2017 to April 2017
The PMP training (35hours) allowed me to master the notions of project management based on an international standard PMBOK 5° Edition, this helped me to implement my skills in the quality management system and risk management in order to master the Conflicts and better manage stakeholders ...
PMI Profil : https://www.projectmanagement.com/profile/zemamZoubir

Managing Cybersecurity Incidents and Disasters

University System of Georgia

March 2022 to April 2022
Managing Cybersecurity Incidents and Disasters

This course examines contingency planning used to prepare for and manage non-normal operations, including cybersecurity incidents – like hacking attempts, web site defacement, denial of service attacks, information disclosures; a well as other natural and man-made cybersecurity disasters.

Credential : https://www.coursera.org/account/accomplishments/verify/8GLHLJ4J4JEF

Entrepreneurial practices

MIT Global Startup Workshop Maroco

March 2014
The MIT GSW is the world’s premier workshop dedicated to fostering entrepreneurship and building entrepreneurial ecosystems globally. Each year, the conference is hosted in a different location. We bring together over 300 entrepreneurial leaders...
http://mitgsw.org/2014/about/
Certifications
Skills

IT Governance

  • Auditing management systems
    Advanced
  • IT Service Management (ITSM)
    Advanced
  • Change Management
    Good
  • Portfolio Management
    Advanced
  • Project Management
    Advanced
  • Quality management system
    Advanced
  • Conflict Management
    Good
  • Communication Management
    Good

IT Technical Skills

  • PowerBI
    Good
  • ManageEngine SDP MSP ITSM
  • Modeling method UML/ BPMN
    Good
  • Primavera
    Good
  • MS Project
    Good
  • User Experience (UX)
    Good
  • Wordpress CMS
    Good

Personal Skills

  • Leadership
    Advanced
  • Customer Releastionship
    Advanced
  • Perseverance and commitment
    Advanced
  • Work in multicultural enervement
    Advanced
  • Responsiveness and initiative
    Advanced
  • Federate a team around a project
    Advanced
  • Openness and Communicator
    Advanced

My inspirations

  • Mentor / Coaching : coaching in change management
  • Literature : Computer Science - Management & Economics / Philosophy -Psychology
  • Music : Classical chants
  • Sports : Swimming / Football / Cycling/ Running
  • Travel : The mythical cities
Interests

Going out

  • IT Entrepreneurship grow business
  • Management: Member of the Algerian Quality Network Group (AQN)/ Member of the GAAN;
  • Technological: IT service Management Solutions; AI Model language ,Collaborative and Monitoring Solutions, UX/UI (User eXperience/Interface);
  • Reading: Philosophical and Historical Sciences;
  • Sport: Swimming /Running /Football;
  • Music: Classical songs;
  • Travel: Mythical and exotic places.
  • Bivouac : Discover Nature
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