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Zoubir ZEMAM

IT Governance : #SMSI / #ITSM / #BCM / #SMQ / #PMO

Zoubir ZEMAM
37 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
Graduate of a Master’s degree from the National School of Management in Quality, State Engineer in Software Engineering from USTHB, trained in Security Management, Privacy Data Protection, Business Continuity and remediation techniques, Project management and risk management methods, ten (10) years of professional experience allow me to listen to business requirements, bring a real added value in Business Development to ensure the satisfaction of key interested parties and grow .

ISC2 Cybersecurity certificationCandidate : https://www.credly.com/badges/fdbcf8d9-4de2-48c5-b29a-1b161b01947b

PMI Profil : https://www.projectmanagement.com/profile/zemamZoubir/

Favorite Quote :
‘The problem is not the problem. The problem is your attitude about the problem. Do you understand’ – Jack Sparrow ;D.
Resume created on DoYouBuzz
  • Multinational Industrial Group
  • IT Service Project Manager , lead team for implementation of ITSM solution (ServiceDesk MSP Manage Engine)
    • A leadership position with direct supervision process owners, - Provides guidance on the design of IT services, processes, and other aspects of IT service management
  • Advised organizations on meeting business objectives through the use of IT service management, change Management and Problem management
  • Understood customer requirements and business objectives to provide strategic advice on using technology to achieve goals
  • Managed IT initiatives and collaborated with in-house technical staff
  • Defined and reviewed service measurement using key performance indicators (KPIs) to generate quality reports and measure service effectiveness and value
  • Ensured continual service improvement