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Zoubir ZEMAM

IT Governance : #SMSI / #ITSM / #BCM / #SMQ / #PMO

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Zoubir ZEMAM
37 years old
Driving License
Contact me
Professional Status
Employed
Open to opportunities
About Me
Graduate of a Master’s degree from the National School of Management in Quality, State Engineer in Software Engineering from USTHB, trained in Security Management, Privacy Data Protection, Business Continuity and remediation techniques, Project management and risk management methods, ten (10) years of professional experience allow me to listen to business requirements, bring a real added value in Business Development to ensure the satisfaction of key interested parties and grow .

ISC2 Cybersecurity certificationCandidate : https://www.credly.com/badges/fdbcf8d9-4de2-48c5-b29a-1b161b01947b

PMI Profil : https://www.projectmanagement.com/profile/zemamZoubir/

Favorite Quote :
‘The problem is not the problem. The problem is your attitude about the problem. Do you understand’ – Jack Sparrow ;D.
Resume created on DoYouBuzz
Experiences
  • Multinational Industrial Group
  • IT Service Project Manager , lead team for implementation of ITSM solution (ServiceDesk MSP Manage Engine)
    • A leadership position with direct supervision process owners, - Provides guidance on the design of IT services, processes, and other aspects of IT service management
  • Advised organizations on meeting business objectives through the use of IT service management, change Management and Problem management
  • Understood customer requirements and business objectives to provide strategic advice on using technology to achieve goals
  • Managed IT initiatives and collaborated with in-house technical staff
  • Defined and reviewed service measurement using key performance indicators (KPIs) to generate quality reports and measure service effectiveness and value
  • Ensured continual service improvement
  • Experienced Governance and Security Trainer in designing and delivering training programs for organizations seeking to achieve certification. Skilled in developing engaging and effective training materials and working with diverse groups of learners.
  • Specialized Skills: Training program design and development, adult learning theory, ISO 27001/ 27002 implementation and auditing, information security best practices.
  • ITPrenariat support Startup entrepreneurship to embark on the world of IT entrepreneurship, identify the issues and prepare them for the challenges of the Algerian and global market …
  • Manage team and Digital communication made up of professionals self-entrepreneurs, Consultants, Managers … highly qualified and who actively act for the development of the IT entrepreneurship in Algeria.
  • My main mission as the quality-methods manager is to ensure that the quality of the products and methods used within the company, by the project teams, are respected. It implements the quality policy of the company by associating indicators and control processes.
  • Participation in the elaboration of the IT master plan "Sonelgaz group"
  • Ensure proper implementation of project management methodologies,by measuring the risks associated with the project;
  • Quality assurance audit of the company's products and services : ISO/IEC 25010:2011
    Systems and software Quality Requirements and Evaluation (SQuaRE)
  • Development of business opportunities study for cloud services/ Participate in the development of the ELIT business strategy
  • Defining quality policy (Quality Manual)
  • Deploy coherent and measurable objectives
  • Determine the organization's processes
  • Define process responsibilities (process drivers)
  • Define process documentation (procedures and registration)
  • Strategy - Direct Marketing - Communication - E-Marketing - Market Organization - Business Development -
  • Product owner "Network social entreprise web services"
  • Influence new markets, identify and capitalize and drive transformational change
  • Disgne & Implementation of the degital strategy
  • Integration CRM Solutions
  • Integration and Communication Strategies in Collaborative Platform Development

    " We work every day with the hope of meeting your requirements ... stay demanding ! "
  • Manage a freelance team, sales force and technical support.
  • Web2.0 development
  • Graphic design
  • Needs analysis / functional specifications
  • Prospecting, negotiation, sales and customer loyalty
  • Technical support and trainer
  • This experience gave me the opportunity to consolidate my skills and have more flexibility for the transmission of information and group work.
  • Web 2.0 Technologie
  • Oracle Relational Database Management System.
  • Microsoft Technologie (Ms Project/ Office 365)
  • Change Management
  • Project Plan Management
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Resume created on DoYouBuzz