Within the IT team, support and responsible for the development and evolution of Ubisoft's E-commerce payment tools. As E-Commerce Payment Analyst - B2B/B2C Commerce Management & Operations. (Specialized in Online Payment, Tax & Fraud ) My tasks as follows:
Operations:
List and give visibility on payment methods configured per currency/country/project
In charge of the pricing configuration for all AAA PC games and E-Commerce stores
Checking regularly that the configuration for each project is up to date and correct
Business Analyze:
Payment methods benchmarks
Payment experience benchmarks
Monthly payment reports to share with Ecommerce stakeholders(country/zone/Payment methods usage…)
Provide payment expertise to business teams (recommended payment methods to implement, payment UX best practices..)
Customer Support:
Investigate unusual failed transactions to find the root cause (across different systems: SFCC, Internal solution, PSM, MPS, PSPs)
Coordinate special contacts between customer support and payment service providers’ contacts
Listing and management of CS agents access
Finance: -Fees control (fees applied by service providers) -Provide reports to business teams (payment methods usage, conversion rates…) -Help finance with getting statements in time at the beginning of each month
