QI ZHAO
Global Business: Payment Fraud & VAT Tax at miHoYo
Trilingual: English, French, Chinese.
Payment Innovation Projects
Ready to meet new challenges.
30 years old
Driving License
Employed
Open to opportunities
Worldwide Payment & Fraud Specialist
Ubisoft International
November 2019
to 2021
Full-time
Montreuil
France
Worldwide E-commerce Payment Analyst
Ubisoft International
January 2019
to November 2019
Full-time
Montreuil
France
- Within the IT team, support and responsible for the development and evolution of Ubisoft's E-commerce payment tools.
As E-Commerce Payment Analyst - B2B/B2C Commerce Management & Operations. (Specialized in Online Payment, Tax & Fraud ) My tasks as follows: - Operations:
- List and give visibility on payment methods configured per currency/country/project
- In charge of the pricing configuration for all AAA PC games and E-Commerce stores
- Checking regularly that the configuration for each project is up to date and correct
- List and give visibility on payment methods configured per currency/country/project
- Business Analyze:
- Payment methods benchmarks
- Payment experience benchmarks
- Monthly payment reports to share with Ecommerce stakeholders(country/zone/Payment methods usage…)
- Provide payment expertise to business teams (recommended payment methods to implement, payment UX best practices..)
- Payment methods benchmarks
- Customer Support:
- Investigate unusual failed transactions to find the root cause (across different systems: SFCC, Internal solution, PSM, MPS, PSPs)
- Coordinate special contacts between customer support and payment service providers’ contacts
- Listing and management of CS agents access
- Investigate unusual failed transactions to find the root cause (across different systems: SFCC, Internal solution, PSM, MPS, PSPs)
- Finance:
-Fees control (fees applied by service providers)
-Provide reports to business teams (payment methods usage, conversion rates…)
-Help finance with getting statements in time at the beginning of each month - Fraud:
-Grey market rearch: Consumer behavior, investigation, etc.
-Operation: Fraud refund action, Fraud transaction investigation. - Tax:
-Tool user: Avalara, Taxamo
E-commerce Operation & Project Management Assistant
Ubisoft International
2018
to 2019
Apprenticeship
Montreuil
France
- Within the Ubisoft E-commerce Product team, I support the launch and improvement of various initiatives related to direct sales of the EMEA, NCSA and different games departments. At the crossroads of different departments (Business, IT, Legal, Finance, Logistics, etc.). My tasks as follow:
- Operations:
- Support the business teams in their use of the E-commerce platforms.
- Manage and update the front (Salesforce Commerce Cloud) and back-end (internal solution) platform content: catalog and pricing management, data quality checks.
- Internal solution platform: Products’ Promotion & Metadata set up.
- Support the business teams in their use of the E-commerce platforms.
- Stock & Delivery:
- Order delivery management: check the order transmission flow from the store to the warehouse.
- Order delivery management: check the order transmission flow from the store to the warehouse.
- Test:
- Compare and proofread the product catalog of the new platform system.
- Compare and proofread the product catalog of the new platform system.
Marketing operation Lead - France
EDUA (EDU Association Ltd.)
March 2018
to May 2020
Freelancer
Paris
France
- Support the EDUA original series Global Creative Marketing team by managing all planning in France overall campaign timelines, project deliverables and resources.
- Support the EDUA original series Global Creative Marketing team by managing all planning in France overall campaign timelines, project deliverables and resources.
- Lead and manage cross-functional communications and workflows, ensuring effective exchange of campaign information and asset deliverables. (small team: 5 people)
- Lead and manage cross-functional communications and workflows, ensuring effective exchange of campaign information and asset deliverables. (small team: 5 people)
Junior Business Analyst & Consultant
ALTIOS International
March 2018
to May 2018
Internship
- ALTIOS International is a Global Business Development Firm focused on helping businesses grow through international expansion and cross-border investments into the worlds’ leading markets.
- Consultancy for implantation, search for partners, clients, international sourcing (80 countries).
- Consultancy for implantation, search for partners, clients, international sourcing (80 countries).
- Domicile of collaborators/VIE within our 18 locations (Canada, USA, Mexico, Colombia, Brazil, England, Germany, Italy, Spain, Poland, Czech Republic, Russia, China, Hong Kong, India, Singapore, Australia, Dubai), Payroll hosting service and make available of Altios' collaborators in timeshare.
- Domicile of collaborators/VIE within our 18 locations (Canada, USA, Mexico, Colombia, Brazil, England, Germany, Italy, Spain, Poland, Czech Republic, Russia, China, Hong Kong, India, Singapore, Australia, Dubai), Payroll hosting service and make available of Altios' collaborators in timeshare.
- Implementation: Creation and administrative management and accounting of subsidiary, acquisition, Industrial establishment.
- Implementation: Creation and administrative management and accounting of subsidiary, acquisition, Industrial establishment.
Assistant Specialist at Trade Finance Department
Bank of China Paris Branch
March 2017
to August 2017
Internship
Paris
France
- Take part in local and international operations:
Processing operations in import and export letter of credit (L/C), letter of guarantees (LG), trade finance, forfeiting, etc. - Follow customers' requests ; propose recommendations:
The main customer : Groupe automobile PSA, Airbus, Areva, Arkema France, Eurodif, etc.
Assistant Relationship Manager
Industrial and Commercial Bank of China
June 2016
to August 2016
Internship
Urumqi
China
- Assist the manager in dealing with personal business and handling the issues of personal savings and credits.
- And also help him in maintaining & growing the customer portfolio, through regular monitoring of the relationship and assessment of the risks.
- Understand and anticipate customer’s needs as well as identify incremental sales opportunities.
Event Management Assistant
UNESCO
June 2017
to July 2017
Volunteer Work
Paris
France
- To attend the management of the "11th Annual UNESCO Creative Cities Network Meeting".
- Event link : http://creative.ville-enghienlesbains.fr/en
Sales Associate
GAP
June 2014
to August 2014
Internship
Beijing
China
- Work as members of the store team to lead a positive customer and brand experience.
- Maintain an awareness of all promotions,advertisements.
- Assist in floor moves, merchandising, display maintenance, and housekeeping
Planning & Coordination Manager / Co-founder
Toulouse 1 University Capitole - Association UEC-UT1
February 2014
to February 2016
Volunteer Work
Toulouse
France
- Combining the chinese students of UT1. Provide advice and solve problems.
Organize the cultural activities, and to improve their life of studying abroad.
Address: Université Toulouse 1 Capitole 2, rue du Doyen Gabriel Marty 31042 TOULOUSE Cedex 9
Email: uec-ut1@hotmail.com - Build planning (4 weeks to 12 months) and scheduling for the continuous activity.
- Create and carry out the events of the association: cultural events (concerts, sports, conference, career forum). Results: five events, 350 participants in total.
- Coordinate the running competition "Runnning Man France".
Results: six partner institutions, activity fund 2500€, 120 participants in total.
Treasurer Assistant / Co-founder
Toulouse 1 University Capitole - Association Universwing
February 2015
to February 2016
Volunteer Work
Toulouse
France
- -The objective is to facilitate the organization and to conduct all the activities for members. Putting the Toulouse's students at the first place, gather around their common interest: the "swing" dance. It will be distributed to all members as well as to each new member.
The association “Universwing” which is affiliated to Toulouse 1 Univercity capitole.
It is located at 2 rue de la Madeleine in Toulouse.
Email: swing_ut1@riseup.net - Management of the annual budget: 2200€.
Preparation the accounts auditing.
Management of office: 6 staffs, and 100 members.
Master 2 - International Business & New Communication Technologies Projects
Paris Dauphine University
2018
to 2019
15 months apprenticeship program
Graduate with Honor (Mention: BIEN)
Graduate with Honor (Mention: BIEN)
Graduate with Honor (Mention: AB)
Skills
Languages:
-
Chinese: mother tongue
Expert
-
French: Fluent
Advanced
-
English: Fluent
Advanced
IT skills:
-
Pack Microsoft Office (Excel, PPT ). 35 hours online course
Spreadsheet Modeling Online Course: Excel 2013 - Harvard Business Publishing
- Salesforce Demandware (SFCC), JIRA
- Notion of Frontend Language: HTML/CSS, XML
- BI Tools: MicroStrategy
- Programming language：R, SAS, etc (Online course)
- Visual Design Tools: GoPro Studio, Photoshop
- Dance : Swing ; Rock & Roll
- High Tech Gadget : Gopro ; Drone.
- Travel : Nordic countries/ Europe/ Asia/ North america.