A confident and approachable individual who has the commitment, enthusiasm and energy needed to succeed in a role as a accommodation supervisor. I am a hard worker, a quick learner and able to do several tasks at once. I love both independent and team work. Patient when in difcult situation. What I love about accommodation supervisor role is that it is a very exciting job, new challenges every day which enable me to express my creativity and versatility. I am smart in appearance as well as professionally confident, polite and welcoming at all times.
Maintaining the cleanliness and presentation of department to the highest standards. Ensuring the smooth and efficient cleaning service of the hotel bedrooms, public areas and restrooms throughout, ensuring departmental staff operating effectively and efficiently at all times and provide the same high standards of service.
Support and work closely with the accommodation manager in the smooth running of the department. Ensure rooms are checked to the highest standard of cleanliness. Keep corridors free of rubbish, glasses and room service trays.
Conduct staff disciplinary where appropriate, ensure that a training programme is being followed and that all staff are trained and retrained if necessary. Assist in the recruitment of staff when necessary.
Ensure all accommodation trolleys are sufficiently and correctly stocked for each shift. Use all cleaning materials and machinery provided in a proper and correct manner and ensure all staff are trained in this area. Hold daily meeting, ensure that 15 min training is taking place, keys and lists are issued.
To deal with any customer complaints in a professional manner and notify the accommodation manager.
Follow up and report any maintenence issues on daily basis to ensure completion.
Assist in cover for cleaning rooms when required.
Dealing with lost property as per the house policy.
Ensuring a high standard of personal hygiene and appearance in accordance with company standards of Appearance policy. Wearing the relevant uniform and name badges at al times while on duty.