Zdravka Pejic
Accommodation Supervisor
Quick Learner
Creative
Hard worker
Unemployed
Open to opportunities
A confident and approachable individual who has the commitment, enthusiasm and energy needed to succeed in a role as a accommodation supervisor.
I am a hard worker, a quick learner and able to do several tasks at once. I love both independent and team work. Patient when in difcult situation.
What I love about accommodation supervisor role is that it is a very exciting job, new challenges every day which enable me to express my creativity and versatility. I am smart in appearance as well as professionally confident, polite and welcoming at all times.
I am a hard worker, a quick learner and able to do several tasks at once. I love both independent and team work. Patient when in difcult situation.
What I love about accommodation supervisor role is that it is a very exciting job, new challenges every day which enable me to express my creativity and versatility. I am smart in appearance as well as professionally confident, polite and welcoming at all times.
Accommodation Supervisor
InterContinental Hotel
July 2018
to March 2019
- Performing desk opening duties and preparing daily room assignments.
- Assisting with scheduling and controling daily attendance to ensure proper coverage.
- Monitoring performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspecting all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good condition to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Controling expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as discrepancy reports, turndown reports, productivity reports etc. Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Assist with other duties as assigned.
Accommodation Supervisor
The Royal Marine Hotel
Since May 2017
- Maintaining the cleanliness and presentation of department to the highest standards. Ensuring the smooth and efficient cleaning service of the hotel bedrooms, public areas and restrooms throughout, ensuring departmental staff operating effectively and efficiently at all times and provide the same high standards of service.
- Support and work closely with the accommodation manager in the smooth running of the department.
Ensure rooms are checked to the highest standard of cleanliness.
Keep corridors free of rubbish, glasses and room service trays. - Conduct staff disciplinary where appropriate, ensure that a training programme is being followed and that all staff are trained and retrained if necessary.
Assist in the recruitment of staff when necessary. - Ensure all accommodation trolleys are sufficiently and correctly stocked for each shift.
Use all cleaning materials and machinery provided in a proper and correct manner and ensure all staff are trained in this area.
Hold daily meeting, ensure that 15 min training is taking place, keys and lists are issued. - To deal with any customer complaints in a professional manner and notify the accommodation manager.
- Follow up and report any maintenence issues on daily basis to ensure completion.
- Assist in cover for cleaning rooms when required.
- Dealing with lost property as per the house policy.
- Ensuring a high standard of personal hygiene and appearance in accordance with company standards of Appearance policy.
Wearing the relevant uniform and name badges at al times while on duty.
Betting shop cashier and staff manager
Sport Plus Novi Travnik
January 2012
to February 2017
- During first four years as a betting shop cashier my responsibilities were : accepting the bets from customers and paying out winnings, and handling some difficult situations and troublesome customers.
From 2016 to 2017 I was also working as a staff manager where my duties were: recruiting and training other staff members and monitoring their progress, and handling any customer complaints about staff.
Manufacturer in wooden packing factory
Dominant Metkovic
July 2010
to October 2012
- Operating machines that produce wooden packing, and manual work.
Accomodation assistant
Dzono rooms
July 2004
to September 2007
- This job was seasonal, I worked for my grandparents who owned 2 apartmens and 4 double bed rooms.
- My responsibilities were cleaning and maintenance of apartments, rooms, kitchen and hallway everyday in a week.
This was a four year programme focused on Economics. There was a practical work included throughout the first three years of schooling.
Bachelor of Science in Business Economics and Marketing
University of Mostar, Faculty of Economics
October 2007
to December 2013
Four years undergraduate programme involved around forty subjects. A majority of subjects (70%) was focused on Marketing, and the rest (30%) on Business Economics . The final year included a 12,00O word thesis on "Retail Store Image".
- Creating and presenting business plans
- Professional emails
- Brochures
- Creative writing
- Seminar papers
- Croatian: Native
- English: Mastery (C1)
- German: Intermediate (B1)
- Spanish: Intermediate (B1)
- Bosnian
- Have exceptional customer and service standards
- Strong organisational skills with a keen eye for detail.
- Dealing with several tasks at once
- Leading a team of betting shop cashiers
- Providing a training to the new staff members
- Monitoring the new staff's progress
- Ensuring that the payments are accurate
- Employee and shift scheduling
- Good listener
- Good nonverbal communication with customers
- Providing clarified answers to staff and customers
- Giving employee feedback
- Opera
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
