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Zakaria Razza

Language Lab Manager & English Language Professor

Education Management, Programme Administration, Education Consultancy, Academic Guidance, Assessment & Evaluation, Education Policy, Quality Assurance, Programme Evaluation Monitoring
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Zakaria Razza
39 years old
Driving License
Casablanca Morocco
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Professional Status
Employed
Unavailable
About Me
As a language program manager, my expertise lies in designing and implementing effective language learning programs that meet the unique needs of students and organizations. With a strong background in linguistics and education, I possess the necessary skills to lead teams of educators and support staff, as well as the ability to create and deliver a language learning curriculum that aligns with best practices and emerging trends.

Throughout my career, I have demonstrated a passion for language education and a commitment to creating a supportive and inclusive learning environment. I have experience working with diverse student populations and have a proven track record of implementing innovative strategies to improve learner outcomes. Additionally, my strong communication and interpersonal skills enable me to build positive relationships with stakeholders, including students, faculty, and administrators.

As a language program manager, I am dedicated to ensuring that learners have the resources and support they need to achieve their language learning goals. I am confident that my skills and experience make me a strong candidate for any language program manager position.
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Experiences
  • Hiring, interviewing, recommending, training & supervising, teachers and lab assistants to ensure full staffing capacity of the English language department.
  • Scheduling the lab use for faculty members as well as instructors and setting up special workshops outside the regularly scheduled hours when needed.
  • Training & guiding our lab instructors as well as students on the appropriate use of our lab equipment & apps.
  • Accommodating inquiries related to special languages' software including but not limited to audio and video instructional materials.
  • Assisting instructors & other departments in developing, implementing, and overseeing the delivery of exams, special classes, and workshops in the language lab.
  • Developing requisitions and other work-related forms, tracking orders, and operations systems to better streamline the delivery of all programs in a timely fashion.
  • Conferring with directors concerning the development and implementation of Laboratory policies and procedures.
  • Serving as a liaison with other departments, attending meetings with communication and social media services, customer services, finance department, and other staff members while ensuring better cooperation and coordination of the program policies and procedures.
  • Maintaining staff's awareness about new software updates and technical advances that will revamp our lab's programs and operations.
  • Overseeing the organization of cultural as well as linguistic events throughout the academic year to bring students together and let their inner artists out.
  • Maintaining close relationships with different stakeholders, university partners, and service providers and providing adequate support when needed
    • Assessing our internal needs for international high-stakes tests and this includes but not limited to the TOEFL iBT, TOEIC L&R, IELTS, DELE etc.
  • Designing, overseeing, and advising on the delivery of test prep classes for our students' body.
  • Coordinating the TOEIC L&R as well as the TOEFL iBT tests booking, and delivery with Amideast Rabat Testing department for purposes of placement, professional insertion, national & international mobility purposes.
Company Description
Ostelea is an international university centre focused on training leaders, directors and technicians specializing in the Hospitality and Tourism sectors with a passion for good service and a multicultural vision.

Our mission is to contribute to the sustainable social, economic and cultural development of the industry by training executives, professionals and technicians in the sector. We are committed to innovation and promote the development of bonds between companies in the sector and Ostelea in order to bring new solutions to the market.

Our students are the focus of our activity and we enable them to acquire applicable and practical knowledge.

We have campuses in Barcelona and Madrid as well as Rabat, which are the leading capitals in terms of tourism at a global level.
Company website
http://www.ostelea.ma
  • Delivered Encounter classes using: eliciting techniques, and a communicative approach to develop a learner-centered classroom and a stimulating environment.
  • Led one-to-one classes for different companies.
  • Engaged students in healthy and objective-oriented discussions via Social Clubs as well as Complementary Classes.

English Language Teacher

Wall Street English
Since April 2017
  • Led one to one classes to the following companies : Banque Central Populaire, ANAPEC, Euler Acmar.
  • Taught general English to a group of 13 people from Attijari Wafa Bank.
  • Touched down on healthy discussions to improve speaking skills.
  • Focused on case studies to practice their functional Language.
  • Used the following curricula to address the students' needs: Intelligent Business Elementary, Pre-intermediate, and Advanced.
  • Taught English for Legal and Finance as a one-to-one class.
  • Assessed and looked after 90+ students' progress and work closely with other staff to efficiently plan and coordinate work.
  • Specialized in Corporate & Business English, Oil & Gas English, as well as General English.
  • Kepted track of the in-house sales in direct contact with Wall Street English.
  • Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions and mentored troubled students.
  • Managed to coach and teach English that went with the line of the Wall Street English's client industry.
Company Description
WSE Blended Learning Method offers self-study, small teacher-led classes, and plenty of time to practice in a warm, open environment with people all on the same path to change their future by learning English. With our method, you listen, read, write, speak, and practice English, which helps you achieve a deeper understanding of the language. People learn how to use the language in ways that traditional methods can’t offer.
  • Managed to teach Professional/Corporate English to 5 people from the company.
  • I was able to help them develop their listening, reading, writing and speaking skills.
  • I went through the TOEIC-related terminology and the team achieved a deep understanding of how to succeed in obtaining a high score.
  • Achieved a very satisfactory result at the end of the Test Prep by going through a mock TOEIC exam, with a heavy focus on the Listening and Reading skills
  • Managed to teach the whole staff of the company notions of IT English.
  • English communication classes.
  • Established a thorough program tailored to enhance writing skills.
  • Responsible of teaching general/professional English to the company staff.
  • Made sure to help them communicate and use English properly.
  • Managed to teach them notions of IT English.
  • I was responsible of conducting daily calls towards the most prominent companies in the UK.
  • Developed a broad knowledge regarding R&D tax relief.
  • Managed to get a grasp of the most qualified industries that could take advantage of the incentive.
Company Description
R&D tax relief is designed to give companies an extra tax boost if they carry out innovative Research and Development. This is an incentive to encourage businesses to do R&D and a way of giving them extra funds to help with the costs involved. This was one of many services Leyton provides within an international level.
  • Managed a team of 20 call center operatives.
  • Conducted day to day reports related to how many calls we used to make and how many sales we were able to close.
  • Supervised a big number of calls and analysed their effectiveness.
  • I also used to be in charge of all the training for the new hired people.
  • Kept in touch with our American service provider constantly to develop our Sales Methods.
Company Description
The aim behind creating my own company was to be able to embark on a new adventure of my own. I chose the call center industry because I had had a lot of experience in the B2B operations. I wanted to make the best of myself in a dynamic structure and also help other people to find a job that could help them financially. We used to call small & medium sized companies from the USA to help them get a cash advance from our client "Merchant Cash & Capital".

English Teacher

Ecole Skalli Dahbi
January 2012 to June 2012
Full-time
Casablanca
  • Taught English to primary children.
  • Managed to maintain a perfect environment for my students to learn effectively.
  • Used songs and visuals to help students learn more easily.
  • Developed a good rapport with the students by demonstrating sound teaching methods.
  • Led inbound calls from UK client to help them with their queries.
  • Moderated a data base of clients' and made it look more adequate.
  • I was introduced to the world of logistics & international transportation.
  • Used the Zaho CRM to scrutinize through a data base of prospects from all around the English Speaking countries such as: USA, UK, Canada to gather companies' information and put it in the CRM.
  • Learned to work under stressful deadlines.
Company Description
Ziki was a market place that connects the service providers with their potential clients, and my job consisted on preparing the database using a CRM tool.
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