Zakaria Razza
Language Lab Manager & English Language Professor
Education Management, Programme Administration, Education Consultancy, Academic Guidance, Assessment & Evaluation, Education Policy, Quality Assurance, Programme Evaluation Monitoring
39 years old
Driving License
Casablanca Morocco
Professional Status
Employed
Unavailable
About Me
As a language program manager, my expertise lies in designing and implementing effective language learning programs that meet the unique needs of students and organizations. With a strong background in linguistics and education, I possess the necessary skills to lead teams of educators and support staff, as well as the ability to create and deliver a language learning curriculum that aligns with best practices and emerging trends.
Throughout my career, I have demonstrated a passion for language education and a commitment to creating a supportive and inclusive learning environment. I have experience working with diverse student populations and have a proven track record of implementing innovative strategies to improve learner outcomes. Additionally, my strong communication and interpersonal skills enable me to build positive relationships with stakeholders, including students, faculty, and administrators.
As a language program manager, I am dedicated to ensuring that learners have the resources and support they need to achieve their language learning goals. I am confident that my skills and experience make me a strong candidate for any language program manager position.
Throughout my career, I have demonstrated a passion for language education and a commitment to creating a supportive and inclusive learning environment. I have experience working with diverse student populations and have a proven track record of implementing innovative strategies to improve learner outcomes. Additionally, my strong communication and interpersonal skills enable me to build positive relationships with stakeholders, including students, faculty, and administrators.
As a language program manager, I am dedicated to ensuring that learners have the resources and support they need to achieve their language learning goals. I am confident that my skills and experience make me a strong candidate for any language program manager position.
Language Lab Manager & English Language Professor
Planeta Formation et Universités
Since September 2018
Rabat
Morocco
- Hiring, interviewing, recommending, training & supervising, teachers and lab assistants to ensure full staffing capacity of the English language department.
- Scheduling the lab use for faculty members as well as instructors and setting up special workshops outside the regularly scheduled hours when needed.
- Training & guiding our lab instructors as well as students on the appropriate use of our lab equipment & apps.
- Accommodating inquiries related to special languages' software including but not limited to audio and video instructional materials.
- Assisting instructors & other departments in developing, implementing, and overseeing the delivery of exams, special classes, and workshops in the language lab.
- Developing requisitions and other work-related forms, tracking orders, and operations systems to better streamline the delivery of all programs in a timely fashion.
- Conferring with directors concerning the development and implementation of Laboratory policies and procedures.
- Serving as a liaison with other departments, attending meetings with communication and social media services, customer services, finance department, and other staff members while ensuring better cooperation and coordination of the program policies and procedures.
- Maintaining staff's awareness about new software updates and technical advances that will revamp our lab's programs and operations.
- Overseeing the organization of cultural as well as linguistic events throughout the academic year to bring students together and let their inner artists out.
- Maintaining close relationships with different stakeholders, university partners, and service providers and providing adequate support when needed
- Assessing our internal needs for international high-stakes tests and this includes but not limited to the TOEFL iBT, TOEIC L&R, IELTS, DELE etc.
- Assessing our internal needs for international high-stakes tests and this includes but not limited to the TOEFL iBT, TOEIC L&R, IELTS, DELE etc.
- Designing, overseeing, and advising on the delivery of test prep classes for our students' body.
- Coordinating the TOEIC L&R as well as the TOEFL iBT tests booking, and delivery with Amideast Rabat Testing department for purposes of placement, professional insertion, national & international mobility purposes.
English Language Consultant
Wall Street English
Since January 2018
Casablanca
Morocco
- Delivered Encounter classes using: eliciting techniques, and a communicative approach to develop a learner-centered classroom and a stimulating environment.
- Led one-to-one classes for different companies.
- Engaged students in healthy and objective-oriented discussions via Social Clubs as well as Complementary Classes.
English Language Teacher
Wall Street English
Since April 2017
- Led one to one classes to the following companies : Banque Central Populaire, ANAPEC, Euler Acmar.
- Taught general English to a group of 13 people from Attijari Wafa Bank.
- Touched down on healthy discussions to improve speaking skills.
- Focused on case studies to practice their functional Language.
- Used the following curricula to address the students' needs: Intelligent Business Elementary, Pre-intermediate, and Advanced.
- Taught English for Legal and Finance as a one-to-one class.
OCP English Trainer
Wall Street English
Since September 2013
Full-time
Casablanca
- Assessed and looked after 90+ students' progress and work closely with other staff to efficiently plan and coordinate work.
- Specialized in Corporate & Business English, Oil & Gas English, as well as General English.
- Kepted track of the in-house sales in direct contact with Wall Street English.
- Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions and mentored troubled students.
- Managed to coach and teach English that went with the line of the Wall Street English's client industry.
TOEIC Listening & Reading Test Prep
Is-Quality
January 2015
to January 2016
Part-time
Casablanca
Morocco
- Managed to teach Professional/Corporate English to 5 people from the company.
- I was able to help them develop their listening, reading, writing and speaking skills.
- I went through the TOEIC-related terminology and the team achieved a deep understanding of how to succeed in obtaining a high score.
- Achieved a very satisfactory result at the end of the Test Prep by going through a mock TOEIC exam, with a heavy focus on the Listening and Reading skills
English Teacher
Sysartech
January 2014
to May 2015
Part-time
Casablanca
Morocco
- Managed to teach the whole staff of the company notions of IT English.
- English communication classes.
- Established a thorough program tailored to enhance writing skills.
English Teacher
Elbotola MEDIA
January 2014
to May 2015
Part-time
Casablanca
Morocco
- Responsible of teaching general/professional English to the company staff.
- Made sure to help them communicate and use English properly.
- Managed to teach them notions of IT English.
Sales Representative
Leyton
December 2012
to September 2013
Full-time
Casablanca
- I was responsible of conducting daily calls towards the most prominent companies in the UK.
- Developed a broad knowledge regarding R&D tax relief.
- Managed to get a grasp of the most qualified industries that could take advantage of the incentive.
Co-founder, Manager & Trainer
Gateway To Business
May 2012
to October 2012
Full-time
Casablanca
- Managed a team of 20 call center operatives.
- Conducted day to day reports related to how many calls we used to make and how many sales we were able to close.
- Supervised a big number of calls and analysed their effectiveness.
- I also used to be in charge of all the training for the new hired people.
- Kept in touch with our American service provider constantly to develop our Sales Methods.
English Teacher
Ecole Skalli Dahbi
January 2012
to June 2012
Full-time
Casablanca
- Taught English to primary children.
- Managed to maintain a perfect environment for my students to learn effectively.
- Used songs and visuals to help students learn more easily.
- Developed a good rapport with the students by demonstrating sound teaching methods.
Customer Care Representative
Data Base Factory
April 2010
to December 2011
Full-time
Casablanca
- Led inbound calls from UK client to help them with their queries.
- Moderated a data base of clients' and made it look more adequate.
Internship
Dynamic Freight & Tarding
September 2009
to January 2010
Full-time
Casablanca
- I was introduced to the world of logistics & international transportation.
Sales Executive
Ziki.com
June 2009
to September 2009
Full-time
Casablanca
- Used the Zaho CRM to scrutinize through a data base of prospects from all around the English Speaking countries such as: USA, UK, Canada to gather companies' information and put it in the CRM.
- Learned to work under stressful deadlines.
Masters in Theoretical & Applied Linguistics
Faculté des Lettres et des Sciences Humaines de Rabat
Since 2022
The Masters program entails theory and research of linguistics and it encompasses practical problems and solutions offered by the use of linguistics in society.
The diploma of Educational Psychology is an introduction to the theories of key learning processes that provides a framework for teachers and trainers to plan, create and distribute effective lessons and to evaluate the learning of each student.
This course has been very useful. Although I have experience teaching before, I found that the CELTA provided some extremely useful classroom management and interaction tools that I can use with ESL.
Statement of Accomplishment in K-12 Blended & Online Learning
Online Certificate by Coursera
January 2015
to March 2015
I can speak German, since I studied it for a year.
Bachelor of Arts
Faculty of letters and human sciences, Mohammedia .Hassan II University.
September 2005
to September 2008
- Traveling disconnects my soul from the stress of the world and helps me maintain a spiritual balance.
- Music is a huge passion of mine.
- I try to do my best and exercise whenever I get a chance.
- I like playing video games and I always look for the latest trends of technology.
Certifications
Certificate of Achievement
13/08/2022
Within the framework of a language study trip to London, I was awarded this certificate to certify that I was a team leader of a group of 14 students through the period between 31st of July to 13th of August. This presented a lot of challenges to overcome during that period. The aim behind this was for our students to be able to gain a valuable experience of immersive English learning either at school or outside the academic context.
Languages
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Arabic
Expert
-
English
Expert
-
French
Advanced
-
German
Intermediate
