I am a hardworking and flexible person who is always willing to learn and anticipate new challenges that will allow the development, growth and use of my existing skills. I have an active and dynamic approach to work independently within a team in complex environments.
Provide technical support over the phone or electronically to HPE customers, partners and employees following defined procedures. This will include the diagnosis of hardware issues and software support.
Elevate customer's requests to the appropriate skill level in accordance with internal procedures to ensure a quick resolution and maintain customer satisfaction.
Learning from past experiences all over HPE worldwide with the help of a well structured knowledge management system (KMS) to resolve complex and unique situations. Also make sure to well document every case for future use.
Company Description
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
