I am a hardworking and flexible person who is always willing to learn and anticipate new challenges that will allow the development, growth and use of my existing skills. I have an active and dynamic approach to work independently within a team in complex environments.
Provide technical support over the phone or electronically to HPE customers, partners and employees following defined procedures. This will include the diagnosis of hardware issues and software support.
Elevate customer's requests to the appropriate skill level in accordance with internal procedures to ensure a quick resolution and maintain customer satisfaction.
Learning from past experiences all over HPE worldwide with the help of a well structured knowledge management system (KMS) to resolve complex and unique situations. Also make sure to well document every case for future use.
