Foresight (A Call Center Agent Optimization Product) Foresight is being developed for call center agents to forecast staffing needs. Maintain agent schedules and efficiently organize changes every day. To develop a system for an operational call center having productive agents who are well prepared to handle customer interactions. Agent adherence and call center performance management features that ensures agent performance improvements. The application is developed using the latest technologies that include jQuery, Web API Controllers, MVC and Entity Framework.
Interact with customers to understand product requirements clearly.
Analyze and coordinate product related activities to meet customer needs.
Assist in new product developments and enhancements.
Develop product specifications and provide support in preparing RFPs, white papers and marketing documents.
Prioritize and execute products requests from customers within deadlines.
Schedule team meetings to discuss about product issues and ideas.
Perform product inspections to identify and rectify any defects.
