Yann-Loup PHAN VAN SONG
Director / CPO / CTO| ex-Amadeus ✈️
38 years old
Driving License
Flayosc (83780) France
Employed
Open to opportunities
Over 10 years of experience in the digital and IT industries.
During my career I had the opportunity to lead large projects, communities of practice, then functional teams of various scopes, sizes, and jobs. I am familiar with back-end and front-end challenges: development cycles, usability, solution design, maintenance, deployment...
Between managing projects and managing people, my preference is for the latter, as I believe that the human factor is one of the most important value of a company.
Here are some keywords to describe my management style: servant-leader, continuous improvement, engagement, empowerment, people growth, vision leader...
My added-values: organizing and helping a group to achieve its objective, to grow and to continuously improve!!
During my career I had the opportunity to lead large projects, communities of practice, then functional teams of various scopes, sizes, and jobs. I am familiar with back-end and front-end challenges: development cycles, usability, solution design, maintenance, deployment...
Between managing projects and managing people, my preference is for the latter, as I believe that the human factor is one of the most important value of a company.
Here are some keywords to describe my management style: servant-leader, continuous improvement, engagement, empowerment, people growth, vision leader...
My added-values: organizing and helping a group to achieve its objective, to grow and to continuously improve!!
General Manager France & Chief Operating Officier (CPTO)
Quiz Coach
September 2022
to November 2022
- Chief Operating Officer General Manager France
- HR process improvements and hiring
- Operation processes creation and improvements: post-sell, support, customer experience
- Organization rationalization and oversight: protection of teams, internal dependency management
- Putting in place OKR management
- HR process improvements and hiring
- Awarded 3 times best manager of the quarter by the whole company
- Internal system admin: Microsoft, Google Workspace, HubSpot, Atlassian, Gather, Canva, Odoo. SSO configurations, AWS...
- Awarded 3 times best manager of the quarter by the whole company
General Manager & Chief Operating Officier (CPTO)
Quiz Coach
November 2022
to November 2023
- Managing people in France and in Morocco. . Over an operational scope of product, tech & engineering, support, admin, hr and sales.
- Building company vision, strategy and engagement.
- Supervising 4 subsidiary companies : . 2 tech companies Yakoi and HealthBees . 1 event company ChillEvent. 1 educational company Naturopathy360. Coaching product aspects for tech companies . Coaching business and development aspects for these 4 companies (branding, strategy...).
- Managing people in France and in Morocco. . Over an operational scope of product, tech & engineering, support, admin, hr and sales.
Chief Product Officer
Quiz Coach
April 2022
to August 2022
- Chief Product Officer (member of the executive board)
- Product Strategy . Implementation of company strategy via Product development and design . Design, implementation follow-up, and deployment of a new business product Digital by Quiz Coach . UX best practice education
- Product Owner . Education of Agile best practices . Implementation of Scrum methodology
- Solution Executive . Continuous improvement and global customer experience management . Status page creation . Help center and Support process creation . Internal process optimization
- Digital Transformation . Various digital implementations to improve internal efficiency . Cultural transformation . Education
- Management and leadership evolution
- Huge customer impacts of their global experience - Huge employee impacts on work methodologies and internal communication
- Awarded 3 times best employee of the month by my peers
- Product Strategy . Implementation of company strategy via Product development and design . Design, implementation follow-up, and deployment of a new business product Digital by Quiz Coach . UX best practice education
Engineering and UX Manager
Amadeus
June 2020
to April 2022
- Managing 2 different jobs: user experience specialists and solution definition managers
- Managing 8 direct reports and 2 dotted lines in remote sites.
- Serving a SAFe-like organization composed of 9 feature teams around the world.
- Front-end applications with over 200000 active users in the travel industry
- Transforming the user experience processes, UX Product Owner and UX sponsor for UX vision and strategy
Manager
Amadeus
May 2019
to May 2020
Full-time
Sophia-Antipolis
France
- Managing 5 different jobs: solution definition managers, product definition analysts, quality assurance engineers, user experience designers and a scrum master
- Managing 19 people and a CBS (Capacity Based Services - outsourcing) team of 9 people. Partner management and Product Owner
- Quality assurance evolution from manual tests to CI/CD
Manager
Amadeus
May 2017
to April 2019
Full-time
Sophia-Antipolis
France
- Unit manager of product definition analyst team
- Products related to pricing aftersales orchestration
- Interested in organization and process improvements
Proxy Product Owner
Amadeus
February 2017
to April 2017
Full-time
Sophia-Antipolis
France
- Functional analyst and coordination between product owner and teams
- Product created from scratch
- 3 months, 30 people, 4 Scrum teams
Manager
Amadeus
December 2015
to October 2016
Full-time
Sophia-Antipolis
France
- Acting manager of product definition analyst team
- Products related to pricing and ticketing aftersales
Project manager
Amadeus
February 2014
to December 2015
Full-time
Sophia-Antipolis
France
- Stream leader at R&D-RDM-RPT level for JAL program
- Retails, Payment and Ticketing solutions for a Japanese airline
Community manager
Amadeus
January 2014
to September 2015
Full-time
Sophia-Antipolis
France
- Product definition community manager at R&D-RDM-RPT division
Product Definition Analyst
Amadeus
Since December 2011
Full-time
Sophia-Antipolis
France
- Post Issuance Processes in Ticketing department
- Functional analyst
- Project management
- Community management
- Trainer
- Acting manager
Software design engineer
Kadeal
August 2009
to December 2009
Internship
Paris
France
- software project management with Scrum (an iterative method)
- blog creation (Wordpress)
- development with J2EE, Spring, Hibernate, FreeMarker...
Master of Computing (Infocomm Security)
National University of Singapore - School of Computing
January 2010
to July 2011
specialization in systems security (technologies, policies, audit and management)
Learn more
- ISTQB Foundations (2019)
- SAFe® 5 Agilist (2020)
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Microsoft Office
Advanced
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Microsoft Project
Good
-
LaTeX
Good
-
Lotus Notes
Good
- ...
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Sharepoint
Advanced
-
Confluence
Advanced
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Jira
Advanced
-
MediaWiki
Advanced
- Google Workspace
- Altassian suite
- Odoo
- HubSpot
-
French: native tongue
Expert
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English: fluent
Advanced
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Web: XHTML, CSS, Javascript, JQuery, Ajax, REST
Good
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Python, Django
Good
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SQL, MongoDB, JSON
Good
-
J2EE
Intermediate
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PHP, Symfony 4
Good
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Git, Bitbucket
Good
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Node, Angular, Typescript, Express...
Good
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Docker, Docker Compose
Intermediate
- Amazon Web Services (AWS)
