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Yann-Loup PHAN VAN SONG

Yann-Loup PHAN VAN SONG

Director / CPO / CTO| ex-Amadeus ✈️

38 years old
Driving License
Flayosc (83780) France
Employed Open to opportunities
Over 10 years of experience in the digital and IT industries.

During my career I had the opportunity to lead large projects, communities of practice, then functional teams of various scopes, sizes, and jobs. I am familiar with back-end and front-end challenges: development cycles, usability, solution design, maintenance, deployment...

Between managing projects and managing people, my preference is for the latter, as I believe that the human factor is one of the most important value of a company.

Here are some keywords to describe my management style: servant-leader, continuous improvement, engagement, empowerment, people growth, vision leader...

My added-values: organizing and helping a group to achieve its objective, to grow and to continuously improve!!
Resume created on DoYouBuzz
  • Chief Operating Officer General Manager France
    • HR process improvements and hiring
    • Operation processes creation and improvements: post-sell, support, customer experience
    • Organization rationalization and oversight: protection of teams, internal dependency management
    • Putting in place OKR management
    • Awarded 3 times best manager of the quarter by the whole company
    • Internal system admin: Microsoft, Google Workspace, HubSpot, Atlassian, Gather, Canva, Odoo. SSO configurations, AWS...
    • Managing people in France and in Morocco. . Over an operational scope of product, tech & engineering, support, admin, hr and sales.
    • Building company vision, strategy and engagement.
    • Supervising 4 subsidiary companies : . 2 tech companies Yakoi and HealthBees . 1 event company ChillEvent. 1 educational company Naturopathy360. Coaching product aspects for tech companies . Coaching business and development aspects for these 4 companies (branding, strategy...).
  • Chief Product Officer (member of the executive board)
    • Product Strategy . Implementation of company strategy via Product development and design . Design, implementation follow-up, and deployment of a new business product Digital by Quiz Coach . UX best practice education
    • Product Owner . Education of Agile best practices . Implementation of Scrum methodology
    • Solution Executive . Continuous improvement and global customer experience management . Status page creation . Help center and Support process creation . Internal process optimization
    • Digital Transformation . Various digital implementations to improve internal efficiency . Cultural transformation . Education
    • Management and leadership evolution
    • Huge customer impacts of their global experience - Huge employee impacts on work methodologies and internal communication
    • Awarded 3 times best employee of the month by my peers
  • Managing 2 different jobs: user experience specialists and solution definition managers
  • Managing 8 direct reports and 2 dotted lines in remote sites.
  • Serving a SAFe-like organization composed of 9 feature teams around the world.
  • Front-end applications with over 200000 active users in the travel industry
  • Transforming the user experience processes, UX Product Owner and UX sponsor for UX vision and strategy
  • Managing 5 different jobs: solution definition managers, product definition analysts, quality assurance engineers, user experience designers and a scrum master
  • Managing 19 people and a CBS (Capacity Based Services - outsourcing) team of 9 people. Partner management and Product Owner
  • Quality assurance evolution from manual tests to CI/CD
  • Unit manager of product definition analyst team
  • Products related to pricing aftersales orchestration
  • Interested in organization and process improvements
Detailed Description
  • 9 to 12 people
  • R&D-SSP-PPM-PRI-AOP team
    > CSS-SSP-TPS-PIO-AOP team
  • Functional analyst and coordination between product owner and teams
  • Product created from scratch
  • 3 months, 30 people, 4 Scrum teams
Detailed Description
  • Demonstration to clients
  • 3 month Scrum (3 releases, 2 week sprints)
  • about 30 people involved in 4 Scrum teams
  • Functional area: flight analysis and revenue optimization
  • Technology: MongoDB, Drools, Kafka
  • Acting manager of product definition analyst team
  • Products related to pricing and ticketing aftersales
Detailed Description
  • Plan with Microsoft Project
  • Team of 7 members
  • R&D-RDM-CBT-PRI-AOP team
  • Stream leader at R&D-RDM-RPT level for JAL program
  • Retails, Payment and Ticketing solutions for a Japanese airline
Detailed Description
  • division scope 100 MY
  • over 10 functional packages (core team of 10 members)
  • 5 years program
  • Contributor in stream leader community
  • full program scope on Amadeus: 500 MY
  • Stream leader at R&D-RDM-CBT level for DY-ECO project
  • e-commerce project for a European airline
  • Back-ends solutions related to ticket aftersales
Detailed Description
  • Coordination at division level
  • 500 MD in 2 functional packages
  • Product definition community manager at R&D-RDM-RPT division
Detailed Description
  • Community to define and support the job
  • about 150 product definitions in the division
  • 8 members in the core team
  • Post Issuance Processes in Ticketing department
  • Functional analyst
  • Project management
  • Community management
  • Trainer
  • Acting manager
Detailed Description
  • Community management at division level
    • representation of Product Analyst job
    • about 150 analysts to represent
    • 8 core team members
    • contributor in other communities (division level for other jobs, company level for analyst)
  • Project management at division level:
    • division scope 100 MY
    • full program scope 500 MY
    • Japanese customers
    • 5 years project
  • Projects with many customers (mainly from Europe, Asia and Pacific)
  • Internal projects on my initiative to improve processes. Main topics: specifications, management of project and development cycle, tooling.
Company website
  • Mission in Amadeus SAS as a Product Definition
  • Editor-in-chef of Business Unit Blog
Detailed Description
  • High implication in the company life
Company website
  • software project management with Scrum (an iterative method)
  • blog creation (Wordpress)
  • development with J2EE, Spring, Hibernate, FreeMarker...
Detailed Description
  • crawl of companies website by batches to extract and analyse information
Company Description
[young company of 8 collaborators]

Kadeal is a innovative young company founded in 2009 by business developers and web specialists. The Kadeal technology has been specifically created to help commercial teams to search and identify target companies and theirs contacts.
Company website
  • co-director
  • co-producer
  • assistant cameraman
  • soundman
Detailed Description
  • Co-director of "Altai" a documentary movie (26 min) about encounters in travel
  • one year project including 2 months of production in Russia and Mongolia
Company website
  • realization of the common banking operations
  • optimization of the checkbook sorting system
Company Description
Crédit Mutuel is a major French bank, with headquarters in Strasbourg. Its slogan is 'La banque à qui parler' (The bank to speak to).

Information for the branch of Montmorillon:
[net banking income of 1.642.171 M€ - 8 collaborators]
Company website

Web developer

Solotusk
July 2002
Internship
Montreuil
France
  • formation in web development: XHTML/CSS, PHP/MySQL
Company Description
'a digital & multimedia creators agency'
[turnover of 250 k€ - 5 collaborators]
Company website