Pationate about fashion and leather goods, Im always dreaming up new ideas. Take a moment to explore my skills and acheivements in sales and customer service. Communications, trainings and sales technique wich I've cultivated over the last 10 years. Smart and hard worker Want to achieve my goal. Love challenge and learning from others. Self-confidant person Want to go extra mile to be the best in what I’m doing. Love the fashion and updated about the new design of the luxury brand.
My mission is to provide an inspirational, luxurious shopping experience, And maximizing every sales opportunity. Support peers and colleagues in efficient running of the store.
Demonstrate excellent product knowledge and drive to achieve store targets.
Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
Listen and understand client's needs, providing customized advice and introducing them to the discovery of the Brand.
Establish and develop relationship with existing clients and engage new customers to our brand.
Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
Contribute to the store and service KPIs achievement.
Register client's data in the dedicated system for future contact, personalized CRM actions and client development purposes.
Perform all CRM one to one activities.
Apply all sales related procedures and guidelines.
Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
Perform on-line training modules and participate to defined training sessions in order to develop our knowledge on different topics.
