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Yahya Talhaoui

Luxury Retail Expert

Creative leader
Flexible
professional
luxury
retail
Yahya Talhaoui
37 years old
Driving License
Country of residence : Qatar
Professional Status
Employed
Available
About Me
Pationate about fashion and leather goods, Im always dreaming up new ideas.
Take a moment to explore my skills and acheivements in sales and customer service.
Communications, trainings and sales technique wich I've cultivated over the last 10 years.
Smart and hard worker Want to achieve my goal.
Love challenge and learning from others.
Self-confidant person Want to go extra mile to be the best in what I’m doing. Love the fashion and
updated about the new design of the luxury brand.
Resume created on DoYouBuzz
  • My mission is to provide an inspirational, luxurious shopping experience,
    And maximizing every sales opportunity.
    Support peers and colleagues in efficient running of the store.
  • Demonstrate excellent product knowledge and drive to achieve store targets.
  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
  • Listen and understand client's needs, providing customized advice and introducing them to the discovery of the Brand.
  • Establish and develop relationship with existing clients and engage new customers to our brand.
  • Manage the sales process as per delivery standards (from Welcome to Packaging)
    ensuring the right application of selling techniques to deliver a unique shopping
    experience.
  • Contribute to the store and service KPIs achievement.
  • Register client's data in the dedicated system for future contact, personalized CRM actions
    and client development purposes.
  • Perform all CRM one to one activities.
  • Apply all sales related procedures and guidelines.
  • Ensure that all front area of the shop are clean and products are displayed as per VM
    guidelines.
  • Perform all After Sales service front office activities directly related to final customers
    (taking in charge items to repair brought back by customers, performing a brief interview
    and entering data in SAP), acting as proactive point of reference (for estimate approval,
    lead-time update, return and invoicing of the repaired product. etc.) and assuring that the
    customer satisfaction is constantly pursued and restored.
  • Perform on-line training modules and participate to defined training sessions in order to develop our knowledge on different topics.

Bachelor degree

(ISET)Institut superieur des etudes technologiques

September 2009 to June 2012
Computer technology
Skills

Computer Skills

  • Ms office
    Advanced
  • Design Patterns
    Good
  • Program Management
    Good
  • Photoshop
    Advanced

Languages

  • Arabic (mother tongue)
    Expert
  • French (fluent)
    Expert
  • english (fluent)
    Advanced
  • Italian (basic)
    Notions
  • German (basic)
    Notions

Communication and marketing

  • Pubilc relation and client relationship management.
    Good
  • Communication support creation
    Good
  • Commercial partnership developpement
    Good

Business management

  • Sales team supervision
    Advanced
  • Sales monitoring and reporting
    Advanced
  • Sales strategy development
    Advanced
  • Discover the world and new cultures
  • Football
  • Swimming