Joyce Hu
CEMS Masters in Management Graduate
Professional Status
Student
Available
About Me
Excellent communicator and team player with data analyst experiences in the financial services sector. Skilled in excel, SQL and CRM softwares. Able to perform effectively and ethically in a fast-paced professional environment. Currently looking for an analyst position in an international growing business environment.
Business Analyst
MLC Life Insurance
Since November 2019
- Engage with stakeholders to understand business requirements to inform system development, business scenario testing, and data strategy.
- Engage with stakeholders to understand operational pain points to inform the business process and system process design.
- Solve complex business problems by analysing data and provide commercial insight.
- Assist in preparation and collation of system go-live date.
- Assist in testing based on the identified business scenario.
Professional Services Consultant
Commonwealth Bank
March 2019
to September 2019
Full-time
Sydney
Australia - New South Wales
- Provide first point quality support and service to Member firms using the XPLAN software and a range of financial planning matters.
- Communicate effectively with advisers, support staff and internal teams to appropriately troubleshoot and use initiative to resolve the problem.
- Management and prioritization of workload to ensure timely, efficient support.
- Openly and actively communicate with the Count team and in particular the Business Development Team and the Professional Standards Team about Member concerns, risk and any other issue that may arise.
- Establish effective working relationships with team members and the broader Count team.
- Maintain up to date knowledge of financial planning, developments within the XPLAN software and other learning areas that arise.
Business E-commerce Consultant (5months)
L’ORÉAL
February 2018
to July 2018
Student Project
Budapest
Hungary
- Work with a team of 4 international and Hungarian local students to make market research through market mapping of current online products and understanding consumer behavior.
- Create category development propositions with the objective of how current online retailers could boost their online presence in a sustainable way.
- Suggest strategic e-business boosting initiatives for the 3 brands of L’Oréal Consumer Product Division (Maybelline, L’Oréal Paris, NYX) for 2018 – 2020.
- Achievements: Strategic analysis completed and delivered to clients with increasing subscribed users and online sales.
Volunteering Overseas Project Manager (3months)
AIESEC
November 2015
to January 2016
Volunteer Work
Hanoi
Vietnam
- Create project events and AIESEC events: Weekend Camps, Recruitment Day, Field Trips, Youth Speak, Closing Day etc.
- Mostly work as a team, and sometimes work individually depends on certain activities of the project.
- Lead teams of more than 20 people.
- CEMS: Global Alliance in Management Education is a cooperation of leading business universities around the world with multinational companies and NGOs, and offers the top-ranking Masters in International Management program.
- Key Subjects: Global Marketing Management/ Quantitative Business Tool/ Advanced Strategy/ The Future of Business/ Accounting and Finance.
- Key Subjects: Global Management Practices/ Climate Change/ Financial Strategy/ French Language.
- Double Major: Accounting and Finance
- Achievement: Highest achievement received in ‘Corporate Finance’.
- Unimates is the first international students' society in Sydney University to organize events, assist with students’ school life, and make culture exchange while making long-lasting friendship.
- Responsibilities:
*Prepare, in conjunction with the Secretary, the agenda for meetings and ensure that any events are well organised;
*Chair club or society meetings, ensuring that these meetings are constructive and conducted in accordance with the respective club or society’s constitution;
*Administer, in conjunction with the Treasurer any financial undertakings of the society- making sure that all money is securely handled and that the society finances are transparent to members.
- Key Subjects: Europan Studies
- Australian Chinese Youth Association (ACYA) is an international non-governmental organization that aims to strengthen ties between young people in Australia and China through bilateral initiatives in the areas of Careers, Education, and People-to-People Exchange.
- Responsibilities:
*Oversee the general functioning and operation of marketing activities (promotional and engagement events);
*Provide feedback on articles, blogs, website copy, and other marketing related content;
*Build relationships with both internal (students and executives) and external stakeholders (sponsorship/ agencies/ event planners etc).
- Advanced Microsoft Excel skills and SQL knowledge.
- Experience with CRM software including Jira and Confluence.
- Adobe illustrator and photoshop skills
- Experience with financial planning technology including XPlan.
- Demonstrated customer service experience through face to face and phone based working experiences.
- Ability to deliver high quality presentations to related stakeholders.
- Effective written skills to deliver reports and marketing related materials and documents (content editing etc.).
- Strong execution and time management ability for marketing promotional campaigns.
- Highly organized individual even under pressure.
- Creative problem solver.
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English
Expert
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Chinese
Expert
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French
Notions
- Volunteering worldwide for assistance (education, health care and climate change etc.) through organizing campaigns and events.
- Volunteering for festivals and events locally (fundraising, running events and merchandising etc.).
- Exploring the world and taking natural footages.
- Attending art exhibitions and discussion forum.
