Wissem Ben Jemia - Head Waiter | Marriott Hotel Tunisia

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Education

Year of Graduation: 2014

Skills

Microsoft office : Word, Excel and Powerpoint

Advanced

Arabic

Advanced
French

Good
English

Intermediate
German

Intermediate

Interests

FootBall
Swimming

Music
Travel

Experiences

Delivered exceptional guest service, creating memorable dining experiences by exceeding expectations.
Assisted with table setups, ensured cleanliness, and proactively interacted with guests to meet their needs.
Communicated effectively with kitchen staff to ensure timely, accurate food delivery.
Managed guest interactions, from taking orders and offering recommendations to handling special requests.
Ensured the safety and cleanliness of work areas by following sanitation and health protocols.
Trained and mentored junior staff, promoting a positive work atmosphere and reinforcing service standards.

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Ensures high quality, good-tasting and well-presented food and beverages are served within established time frames.
Reviews menu and other production needs to oversee and manage daily functions.
Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.
Visits guest service areas to assess satisfaction levels.
Communicates to staff regularly, both formally and informally.
Enforces safety standards with employees.
Ensures sanitation standards are enforced daily and signs-off on cleaning procedures.
Performs other duties as assigned.

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Take charge of a section in the restaurant: taking orders, making
recommendations and processing payments
Lead the Chef de Rang and Commis Waiters
Take responsibility for ensuring a seamless guest experience
Communicate clearly with management and the Kitchen
Have an in-depth knowledge of food, drink and allergen

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Execute opening and closing procedures
Schedule shifts
Store kitchen supplies
Inspect table settings
Assist & Identify customer's needs
Process payments & Maximise sales revenues
Manage health and safety standards
Measure customer feedback

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Providing an exceptional guest service experience.
Taking orders and delivering food.
Setting up and packing down the restaurant.
knowledge of all food and beverage items on the menus.
Being responsible for the management of junior staff and their learning and development.

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Provided top-notch guest service through expert presentation of menu items and beverages.
Efficiently handled all opening and closing side-work responsibilities.
Ensured continuous table maintenance for a positive dining experience.
Fostered a positive work atmosphere through effective communication with guests, vendors, co-workers, and management.

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Ensuring the service (setting up, training, service, clearing)
Provide a quality service in terms of reception and customer service.
Ensure the durability of the work equipment

Remotely diagnose all computer software problems
Identify resources needed to solve a problem
Assist the user to solve his problem remotely
Configure the workstation to the user's needs and perform functional tests

Follow and maintain the customer relationship
Manage orders
Ensure the sales process (invoices, purchase orders ..)

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