William Moura
HR Management | HR Business Partner | Psychology
Psychology
HR Management
HR Business Partner
Commercial
Agile Methodologies
39 years old
Belo Horizonte (31540090) Brazil
Employed
Available
HR Business Partner
LIBERTIS Empreendimentos
Since August 2014
- Implementation of Human Resources Subsystems;
- Coordination of the recruitment and selection team;
- Maintenance and People Development;
- Elaboration and guidance of strategic recruitment and selection processes, application of Psychological Tests, psychological assessment of candidates and employees;
- Analysis of positions and salaries, development and training of leaderships, climate research, performance evaluation and development of Organizational Culture;
- KPI management, project management with agile methodologies, elaboration of procedures, intersectoral communication, support to the Commercial and Legal departments (employment laws), complete routine of the Personnel Department;
- Establish an organizational psychology in the company and promote the psychological safety of employees;
- Customer follow-up and maintenances, ensuring the quality of the contacts with customers, establishing a communication channel between the company and its customers, observing the subjectivity of the customer, enabling the personalization of service;
- Structuring the procedures and work system promoting customer appreciation;
- Evaluate the service provided by the team, performance and agility, courtesy, attention and quality of service;
- Training and motivation of the team with a focus on the well-being of employees and customer satisfaction.
Company Description
LIBERTIS Empreendimentos was founded with the objective of providing services in Civil Construction, carrying out works and commercial renovations for clients in the public and private sector. Its partners, with their extensive experience in business administration, construction management and people management, understood that the combination of this knowledge was essential for the provision of services with excellence in Civil Construction.
Company website
Human Resources Assistant
PROGEN Engenharia
February 2013
to August 2014
- Assist the Human Resources and Personnel Department;
- Recruitment and selection of employees and preparation of selection processes;
- Integration of employees in the company;
- Development of procedures and training for the development of employees;
- Behavioral and performance assessment;
- Intersectoral communication and personnel department routines;
- Support to commercial and legal departments.
Organizational Psychology Trainee
Faculdade de Estudos Administrativos de Minas Gerais – FEAD/MG
February 2016
to September 2016
- Psycho-sociological intervention in social organizations;
- Group dynamics focusing on power relations, individual and collective subjective productions in social organizations;
- Reception of clinical demands in the organization with needs assessment;
- Promotion of team well-being and time management at work;
- Stress management, promotion of self-esteem and team resilience;
- Psychological assessment focused on promoting psychological safety.
Social Psychology Trainee
Centro de Convivência Oeste Belo Horizonte – MG
February 2014
to November 2014
- Reception and recreational care of patients with mental suffering users of the Center of Coexistence of Belo Horizonte/MG;
- Elaboration of reports in accordance with the theory and clinical practice of the Mental Health discipline II.
Buyer Assistant
Terra Turismo & Eventos LTDA
2011
to 2012
- Hiring of road and air transport services, accommodation, food, electronics and equipment leasing;
- Quotation and negotiation with suppliers;
- Issuing orders and monitoring the delivery flow to ensure compliance with all negotiated conditions.
Corporate Billing Analyst
TIM Brasil S/A
March 2003
to July 2006
- Personalized service for corporate customers;
- Strategic customer billing analysis;
- Billing analysis and release of credits to correct any service failures;
- Corporate customer account management;
- Support for billing-related issues;
- Support to the legal department in legal disputes involving billing discrepancies;
- Optimization and implementation of procedures related to the billing department.
Company Description
Telecommunications (Multinational Company)
Company website
