William Moura

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Experiences

Implementation of Human Resources Subsystems;
Coordination of the recruitment and selection team;
Maintenance and People Development;
Elaboration and guidance of strategic recruitment and selection processes, application of Psychological Tests, psychological assessment of candidates and employees;
Analysis of positions and salaries, development and training of leaderships, climate research, performance evaluation and development of Organizational Culture;
KPI management, project management with agile methodologies, elaboration of procedures, intersectoral communication, support to the Commercial and Legal departments (employment laws), complete routine of the Personnel Department;
Establish an organizational psychology in the company and promote the psychological safety of employees;
Customer follow-up and maintenances, ensuring the quality of the contacts with customers, establishing a communication channel between the company and its customers, observing the subjectivity of the customer, enabling the personalization of service;
Structuring the procedures and work system promoting customer appreciation;
Evaluate the service provided by the team, performance and agility, courtesy, attention and quality of service;
Training and motivation of the team with a focus on the well-being of employees and customer satisfaction.

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Psycho-sociological intervention in social organizations;
Group dynamics focusing on power relations, individual and collective subjective productions in social organizations;
Reception of clinical demands in the organization with needs assessment;
Promotion of team well-being and time management at work;
Stress management, promotion of self-esteem and team resilience;
Psychological assessment focused on promoting psychological safety.

Reception and recreational care of patients with mental suffering users of the Center of Coexistence of Belo Horizonte/MG;
Elaboration of reports in accordance with the theory and clinical practice of the Mental Health discipline II.

Hiring of road and air transport services, accommodation, food, electronics and equipment leasing;
Quotation and negotiation with suppliers;
Issuing orders and monitoring the delivery flow to ensure compliance with all negotiated conditions.

Personalized service for corporate customers;
Strategic customer billing analysis;
Billing analysis and release of credits to correct any service failures;
Corporate customer account management;
Support for billing-related issues;
Support to the legal department in legal disputes involving billing discrepancies;
Optimization and implementation of procedures related to the billing department.

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Skills

Certifications

FECOMERCIO/MG, 2020.

Kenoby University, 2019.

University Solides, 2019.

UNISYS, 2018.

SENAC/RS, 2012.

HR Management | HR Business Partner | Psychology