Resolve product-related issues whilst ensuring a high quality of service to MSPs and VARs
Ubuntu specialist with utilisation of ZFS to perform system backups of customer sites
Upload of customer data using rsync direct into the Datto cloud
Perform customer site restores during emergency situations
Verify integrity of customer backups
RDP to Windows Servers to resolve backup failures
Build Datto products to customer specification
Detailed Description
My first foray into the world of corporate IT, I began as a trainee technician. Hitting the ground running, I quickly learned Linux, ZFS, and the Zendesk ticketing system. Most of my time performing my duties and learning these technologies was alone as I was the only employee at the time, and the director spent most time out of the office. I feel this was of great benefit as it forced me to learn everything quickly, and combined with my inherent nature of giving no less than my best, allowed me to quickly grow as a technician.
Company Description
Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide.
