18+ years of experience providing technology support in Windows and Apple environments including: evaluating, diagnosing, troubleshooting and addressing technology issues across third party and proprietary hardware/software
Experienced in problem resolution and quality assurance procedures
Committed to providing the highest possible standards of customer service and support
Highly-skilled in prioritization, organization, decision-making, time management, and verbal/written communication
Physically-fit and able to lift IT equipment when necessary
