Wilbert Apolinario
Technology Analyst
50 years old
Bronx (New York) United States (New York)
Professional Status
Available soon
Available
About Me
SUMMARY OF QUALIFICATIONS
18+ years of experience providing technology support in Windows and Apple environments including: evaluating, diagnosing, troubleshooting and addressing technology issues across third party and proprietary hardware/software
Experienced in problem resolution and quality assurance procedures
Committed to providing the highest possible standards of customer service and support
Highly-skilled in prioritization, organization, decision-making, time management, and verbal/written communication
Physically-fit and able to lift IT equipment when necessary
18+ years of experience providing technology support in Windows and Apple environments including: evaluating, diagnosing, troubleshooting and addressing technology issues across third party and proprietary hardware/software
Experienced in problem resolution and quality assurance procedures
Committed to providing the highest possible standards of customer service and support
Highly-skilled in prioritization, organization, decision-making, time management, and verbal/written communication
Physically-fit and able to lift IT equipment when necessary
- Technical Support
- Active Directory
- Operating Systems
- OS X
- Troubleshooting
- Help Desk Support
- Windows
- Software Installation
- Mac OS X
- Windows Server
- Windows 7
- VMware
- Citrix
- InDesign
- Hardware
- DNS
- Networking
- Information Technology
- InCopy
- Photoshop
- Laptops
- Printers
- XP
- Blackberry
- Unix
- Disaster Recovery
- Visio
- System Deployment
- Mobile Devices
- IT Operations
- Computer Hardware
- iPhone
- Mac
- iPhone Support
- iPad
- Tablets
- TCP/IP
- VPN
- Wireless Networking
- iOS
- Servers
- Microsoft Exchange
- Teamwork
- Apple Software
- Adobe Software
- Organizational Effectiveness
- End User Training
- End User Support
- Android
- Remedy Ticketing System
