A solution Oriented, Results Driven and Information Technology Professional with Over 8+ years’ experience in Digital & Information Technologies and good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of IT systems and to provide IT services that will improve the efficiency and performance of my company. Accomplished in designing and implementing technology to support large user groups and effectively manage project budgets. Ability to interpret business needs into technology requirements that support company’s business objectives and successfully manage all IT/BT projects aspects from needs analysis, requirements definition to vendor selection, implementation and training..
Manage the Site Business Systems Council, the long range Site Systems Strategy and associated process and systems Plan of Record. Ensure overall alignment with Site and Global domain team plans. This includes alignment with External Supply and Country system strategy where applicable.
Provide a single point of contact for PGS site leadership. Communicate between Site PGS leader, corporate project teams, Site Leadership Team, and the Operating Unit to ensure that resources are aligned to support system implementations and utilization. Implement appropriate governance structures to ensure proper communication channels are in place.
Assure the appropriate engagement/interaction of site functional groups including Quality, Technical Services, Operations, Engineering & Maintenance, Materials Management, Finance, Environmental/Health/Safety and Human Resources.
Oversee the incident and service request process for the site, working with PGS BT Domains to ensure prioritized business needs of the site are met.
Engage with the Business Technology Infrastructure (BTI) function to ensure site needs are met, and participate in BTI related projects.
Provides support to clients and problem resolution in response of Service Center Tickets and Service Request to meet or exceed established service level agreements. Interact with clients for on-going support.
