A solution Oriented, Results Driven and Information Technology Professional with Over 8+ years’ experience in Digital & Information Technologies and good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of IT systems and to provide IT services that will improve the efficiency and performance of my company. Accomplished in designing and implementing technology to support large user groups and effectively manage project budgets. Ability to interpret business needs into technology requirements that support company’s business objectives and successfully manage all IT/BT projects aspects from needs analysis, requirements definition to vendor selection, implementation and training..
Manage the Site Business Systems Council, the long range Site Systems Strategy and associated process and systems Plan of Record. Ensure overall alignment with Site and Global domain team plans. This includes alignment with External Supply and Country system strategy where applicable.
Provide a single point of contact for PGS site leadership. Communicate between Site PGS leader, corporate project teams, Site Leadership Team, and the Operating Unit to ensure that resources are aligned to support system implementations and utilization. Implement appropriate governance structures to ensure proper communication channels are in place.
Assure the appropriate engagement/interaction of site functional groups including Quality, Technical Services, Operations, Engineering & Maintenance, Materials Management, Finance, Environmental/Health/Safety and Human Resources.
Oversee the incident and service request process for the site, working with PGS BT Domains to ensure prioritized business needs of the site are met.
Engage with the Business Technology Infrastructure (BTI) function to ensure site needs are met, and participate in BTI related projects.
Provides support to clients and problem resolution in response of Service Center Tickets and Service Request to meet or exceed established service level agreements. Interact with clients for on-going support.
Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advise. Maintaining desktop applications, local area networks, IT security and telecommunications.
• Managing a team of 2 technical staff. • Management of server software and associated backup routines. • To evaluate, test, advise, train and support I.T. related projects. • Procurement of IT hardware, software and maintenance products & services. • Writing documentation for IT procedures, security and disaster recovery. • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. • AS/400 System Administration and Control.
Administration, Monitoring and establish network infrastructures, Implementing changes as needed to maintain a secure and efficient network. Analyze, design, develop, recommend, and present data network solutions. Perform preventive maintenance and develop technical installation work plans. Implement network, software Upgrades and modification. Provide data backup and recovery, quality assurance reviews, and accurate risk assessment. Build and maintain PCs and the functionality /security of virtual private networks (VPN). I also contributed to the opening and deployment of the entire infrastructure (ELV) for Mazagan Beach Resort.
• I implemented Websense the web filtering solution. • Managing network Inventory. • Troubleshooting Network and Systems Issues. • I work directly with guests on guest related issues. • Manage several third part vendors.
• Performing backups. • Adding, removing, or updating user account information, resetting passwords, etc.
Technical Assistance to Orange customers (Orange is a subsidiary of the operator France Telecom). Mission : Assist customers to troubleshoot their DSL box (wirless, Lan, IP TV, IP Phone ...)
Improving university information technology through an internal audit, the audit covers the following: • Segmentation, security and integrity of university networks. • Procedures for changing the platform. • QoS Routing for Backbone Network
