Vyacheslav KORYAGIN
Master in International Business candidate looking for the internship/position in Marketing & Sales or Business Strategy.
Team Management
Marketing & Sales
Customers Relations
Accounting & Finance (incl. Budgeting & Controlling)
Business Negotiations (incl. Team & International Neg.)
Assistant to Chief of Corp. Clients Relations dept.
"Accept" Commercial Bank
July 2013
to October 2013
Internship
Novosibirsk
Russia
- Business intelligence. Collection of information about competitors, their offerings and report on major strategical changes.
- Calculation of customers' ability to meet their liabilities (repay loans) along with credit limits and minimum pledge value for the reaction on changing market conditions.
- New automated customers service system presentation (introduction of the system and it's functions to the banks' customers).
- Automated customer service system troubleshooting (Managing and coordination of different departments workers (technical, operations, customer relations workers and their heads for sanctioning matters)
- Work with corporate customers. Consultation on products, services and calculation of rates for non-standard orders. Clients' feedback collection, analysis and coming up with ideas of customers satisfaction/feedbacks optimisation.
- Revision of accounts assistance. Databases analyses and reporting on various matters/findings to CCR workers.
Company Description
"Accept" Commercial Bank emerged in early 1990's (time of economical and political instability in Russian Federation) on grounds of emerging democracy in Russia accompanied with economical shocks and thrived until the present time. Main clients of the company are small and medium size businesses and individuals which choose the bank because of high standards of customer service and well-built management system enabling bank's clients to get the information about major changes in rates and policies long before they are introduced. The solid and trustworthy reputation allow "Accept" bank to enjoy high customer loyalty and rapid growth of owners' equity compared to most commercial banks within the region.