Virginie Darcet
Projects Director - International experience
Projects Director
Unow
September 2017
to September 2020
- Unow specializes in building and delivering Small Private Online Courses, a digital alternative to full on-site training.
- I was initially recruited to accelerate the development of the trainig programs, reporting to the COO. My role quickly expanded to encompass the management of all of the company's structural projects:
Detailed Description
- ▶️ Product
- Management of the Product team (4 people)
- Creation or upgrade to new quality standards of 30 courses over an 18-months period through the reprocessing of the courses production line
- Supervision of the full rebuild of the company's online course delivery platform: working alongside the Product Owner and the development team to achieve a highly improved user experience
✅ Improved participant satisfaction, completion rate over 90%
- Management of the Product team (4 people)
- ▶️ Client-centric Approach
- Build, structuration and lead of the Customer Success team (3 people)
- Direct supervision of the deployment of customized training program for key customers (Banque de France, Carrefour, ADEME,...)
✅ Client satisfaction skyrocketed above 80%, sales grew by €2m
- Build, structuration and lead of the Customer Success team (3 people)
- ▶️ Sales Efficiency
- Set-up and deployment of the Salesforce.com platform
- Training of the Sales team and coaching of a Salesforce.com 'key user' to introduce and maintain best practices
- Set-up and deployment of the Salesforce.com platform
Company website