I'm currently doing an internship in Ireland as Support Associate at SAP AG.
My professional and educational experiences brang me with:
_ skills to manage projects
_ organizational and analytical skills
_ a high motivation for challenging projects
_ rigor and ability to perform tasks within mutli-business teams
My professional and educational experiences brang me with:
_ skills to manage projects
_ organizational and analytical skills
_ a high motivation for challenging projects
_ rigor and ability to perform tasks within mutli-business teams
Support Associate
SAP AG
January 2012
to June 2012
Internship
Galway
Ireland
- The CIC department is the point of contact between SAP customers and internal technical teams. The missions are mainly about:
- managing the customer requests regarding technical tickets sent to SAp in english, french and spanish.
- providing the support needed to navigate through SAP websites.
- managing the customer requests regarding technical tickets sent to SAp in english, french and spanish.
Knowledge management project
Adeo Services - Groupe Adeo
September 2010
to August 2011
Internship
Lille
France
- Rolling out an innovative knowledge tool
_ Structuring the tool with business teams
_ Managing the first users
_ Creating the training tools - Managing the development of a corporate WikipediA
_ From specifications redaction to the roll out - Managing the development of a web 2.0 localization tool
_ From specifications redaction to the roll out
Strategic foresight & competitive intelligence
Bancarel SA
June 2010
to August 2010
Internship
Rhodez
France
- Implementing an automated foresight system
- Realizing opportunities, market and network studies
- MS Office
- Camtasia - training tool
- vba
- Initiation to web development - PHP, HTML, Dreamweaver, Joomla!
- MS project manager
- Scrum development method - product owner & scrum master. 6 months
