Experience — ADELINE VIELLIARD

About Me

As a highly-motivated and results orientated Manager within the beauty sector, I am able to develop, motivate and coach others in order to reach the team's targets, thus providing exemplary levels of customer service. I deliver a thorough work while focusing on business priorities, as well as respecting and stimulating others.

SALES & COMMERCIAL MANAGEMENT SKILLS:

Leadership Development
Performance driven (KPI)
Planning
Reporting
CRM
Training
Merchandising
Sales
Negotiation

PROJECT MANAGEMENT TEAM:

Communication
Organization
Team Management

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Experiences

Flagship store in Galeries Lafayette Paris Haussmann and Galeries Lafayette Toulouse
70% field, 30% "P&G Asnières-sur-Seine" Head Office
Sales and Commercial Management : budget management ; POS advertising ; business plan; CRM ; customer service and management; daily, weekly and monthly targets; KPI ; reporting to Head Office and Store Management Team; collaboration between Head Office-Store-Field ; stock management; sales events
Operational Merchandising : beauty counter and new products highlights
Team Management : recruting; increasing personal skills and commercial performance of 5 « Beauty Stylists » and 3 « Perfume specialists » ; daily, weekly and monthly targets and reviews ; team leadership ; KPI; agencies
Training : selling techniques and new products; in head office and in the fields

Flagship store in Harrods (ranked 2nd in London)
Sales and Commercial Management : management of 2 counters; stock management in collaboration with the Harrods buyer; CRM; customer service and management ; daily, weekly and monthly targets; KPI ; business plan ; reporting to Head Office and Store Management Team; collaboration between Head Office-Store-Field
Team Management : recruting; increasing personal skills and commercial performance of 6 « Make-up Artists » and 2 « Perfume specialist » ; daily, weekly and monthly targets and reviews ; team leadership ; KPI
Results : £1.8 million 2014 turnover; up by 15%

Beauty Counter in Peter Jones, Sloane Square
Sales and Commercial Management
Team Management : 4 beauty specialists
Training: skincare coach
Results: +11% 2011 turnover ; +15% 2012 turnover (half a million reached for the first time in the counter's history); +2 ranking in the perfumery department)

Beauty Counter in Fenwicks, Bond Street
Sales and Commercial Management
Team Management: 1 beauty specialist
Operational Merchandising

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ADELINE VIELLIARD

Area Brand Manager

Business Manager - Trainer

Business Manager

Account Manager - Skincare Coaching Development

Account Manager

Make-up Artist - Hairdresser