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Victoria YULINA

Reception / Guest Relations

ESTHUA Master's Degree
Hotel Management
Foreign Languages
Attention to details
Communication skills
Home Experiences Education Skills Interests
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Victoria YULINA
27 years old
Driving License
Moscow Russia
Contact me
Professional Status
Student
Open to opportunities
About Me
As a customer-oriented professional in the Hospitality field skilled in both oral and written communication I always do my best to create a unique experience for the guests before, during and after their stay in the Hotel. I speak 4 Languages fluently.
Resume created on DoYouBuzz
Experiences

The Ritz-Carlton, Moscow (Russia) - Guest Relations Coordinator

3-months internship
September 2020 to November 2020
  • Assisted hotel's VIP guests, organised photo-shootings, made hotel visits, prepared CTQ daily info.
  • Prepared all amenities & personalized welcome cards depending on guests status & length of stay.
  • Answered up to 50 phone calls daily at Call Center and did check-in/out at Reception.
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Resume created on DoYouBuzz