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Victoria YULINA

Reception / Guest Relations

ESTHUA Master's Degree
Hotel Management
Foreign Languages
Attention to details
Communication skills
Victoria YULINA
26 years old
Driving License
Moscow Russia
Professional Status
Student
Open to opportunities
About Me
As a customer-oriented professional in the Hospitality field skilled in both oral and written communication I always do my best to create a unique experience for the guests before, during and after their stay in the Hotel. I speak 4 Languages fluently.
Resume created on DoYouBuzz

The Ritz-Carlton, Moscow (Russia) - Guest Relations Coordinator

3-months internship
September 2020 to November 2020
  • Assisted hotel's VIP guests, organised photo-shootings, made hotel visits, prepared CTQ daily info.
  • Prepared all amenities & personalized welcome cards depending on guests status & length of stay.
  • Answered up to 50 phone calls daily at Call Center and did check-in/out at Reception.