Victoria YULINA
Reception / Guest Relations
ESTHUA Master's Degree
Hotel Management
Foreign Languages
Attention to details
Communication skills
26 years old
Driving License
Moscow Russia
Professional Status
Student
Open to opportunities
About Me
As a customer-oriented professional in the Hospitality field skilled in both oral and written communication I always do my best to create a unique experience for the guests before, during and after their stay in the Hotel. I speak 4 Languages fluently.
The Ritz-Carlton, Moscow (Russia) - Guest Relations Coordinator
3-months internship
September 2020
to November 2020
- Assisted hotel's VIP guests, organised photo-shootings, made hotel visits, prepared CTQ daily info.
- Prepared all amenities & personalized welcome cards depending on guests status & length of stay.
- Answered up to 50 phone calls daily at Call Center and did check-in/out at Reception.
Copper Branch (France) - Versatile Teammate
Part-time job
October 2019
to March 2020
- Took payment of 30 orders/ shift, prepared dishes for the customers and delivery, cooked, cleaned.
Marriott Paris Cluster Office (France) - Finance Associate
6-month internship
March 2019
to August 2019
- AP: Managed Cluster's invoices: verification, encoding, booking in PSAP system, payments details.
- Did month-end closings, Balance sheet accounts justification, bank journals entry, cashflow follow up.
- Verified and entered in the system around 50 Expense Reports monthly.
Marriott Paris Cluster Office (France) - Finance Associate
6-months internship
March 2019
to August 2019
- AP: managed Cluster's invoices: verification, encoding, booking in the system, dealing with CCA & FNP.
- Verified 50 colleagues' Expense Reports monthly, did cashflow follow up and reconciled banking activities
- Participated in month-end closings/ justification of Balance sheet accounts with backups.
Sheraton Brussels Airport Hotel (Belgium) - Accounting Associate
Internship & job
March 2018
to August 2018
- AP: Processed payments, verified 30 suppliers' invoices daily, booked them with appropriate coding.
- AR: Balanced daily transfers to City Ledger, followed bank operations, reviewed A/R aging.
- Assisted General Cashier in weekly cash verifications, cashier balancing, Petty Cash, Due backs.
Hotel The Serras (Spain) - HK Manager Assistant
Part-time job
March 2017
to May 2017
- Inspected up to 28 rooms daily and wrote pre-arrival personalized welcome cards for all the guests.
- Made follow-up of clients' Opera accounts and rooms statuses, assisted HSK Manager.
- Solved problems related to the rooms & laundry of VIPs, prepared amenities.
Company website
Armenia Marriott Hotel Yerevan (Armenia) - Front Office Associate
3-months internship
September 2016
to November 2016
- As a receptionist and concierge, I assisted guests from Russia, Europe and USA in 4 languages.
- Helped clients as a Guest service trainee in the Lounge bar with special requests.
- Checked up to 15 rooms daily before VIP guests arrivals.
Hotel Les Servages d'Armelle (France) - HK and F&B Associate
3-months internship & job
July 2016
to September 2016
- Worked as a room maid and cleaned 13 rooms daily, did turn-down service and laundry.
- Prepared breakfast area, worked as a bartender and a waiter during dinners.
- Welcomed guests at reception and made the visit of the hotel upon their arrival.
Company Description
Luxury Boutique Hotel
Company website
