Victoria YULINA
Reception / Guest Relations
ESTHUA Master's Degree
Hotel Management
Foreign Languages
Attention to details
Communication skills
27 years old
Driving License
Moscow Russia
Professional Status
Student
Open to opportunities
About Me
As a customer-oriented professional in the Hospitality field skilled in both oral and written communication I always do my best to create a unique experience for the guests before, during and after their stay in the Hotel. I speak 4 Languages fluently.
The Ritz-Carlton, Moscow (Russia) - Guest Relations Coordinator
3-months internship
September 2020
to November 2020
- Assisted hotel's VIP guests, organised photo-shootings, made hotel visits, prepared CTQ daily info.
- Prepared all amenities & personalized welcome cards depending on guests status & length of stay.
- Answered up to 50 phone calls daily at Call Center and did check-in/out at Reception.
Copper Branch (France) - Versatile Teammate
Part-time job
October 2019
to March 2020
- Took payment of 30 orders/ shift, prepared dishes for the customers and delivery, cooked, cleaned.
Marriott Paris Cluster Office (France) - Finance Associate
6-month internship
March 2019
to August 2019
- AP: Managed Cluster's invoices: verification, encoding, booking in PSAP system, payments details.
- Did month-end closings, Balance sheet accounts justification, bank journals entry, cashflow follow up.
- Verified and entered in the system around 50 Expense Reports monthly.
Sheraton Brussels Airport Hotel (Belgium) - Accounting Associate
Internship & job
March 2018
to August 2018
- AP: Processed payments, verified 30 suppliers' invoices daily, booked them with appropriate coding.
- AR: Balanced daily transfers to City Ledger, followed bank operations, reviewed A/R aging.
- Assisted General Cashier in weekly cash verifications, cashier balancing, Petty Cash, Due backs.
Hotel The Serras (Spain) - HK Manager Assistant
Part-time job
March 2017
to May 2017
- Inspected up to 28 rooms daily and wrote pre-arrival personalized welcome cards for all the guests.
- Made follow-up of clients' Opera accounts and rooms statuses, assisted HSK Manager.
- Solved problems related to the rooms & laundry of VIPs, prepared amenities.
Armenia Marriott Hotel Yerevan (Armenia) - Front Office Associate
3-months internship
September 2016
to November 2016
- As a receptionist and concierge, I assisted guests from Russia, Europe and USA in 4 languages.
- Helped clients as a Guest service trainee in the Lounge bar with special requests.
- Checked up to 15 rooms daily before VIP guests arrivals.
Hotel Les Servages d'Armelle (France) - HK and F&B Associate
3-months internship & job
July 2016
to September 2016
- Worked as a room maid and cleaned 13 rooms daily, did turn-down service and laundry.
- Prepared breakfast area, worked as a bartender and a waiter during dinners.
- Welcomed guests at reception and made the visit of the hotel upon their arrival.
ESTHUA (Higher studies of Tourism and Hospitality) - Université d'Angers, FRANCE
Since September 2018
MA in Hospitality Management (courses taught in English)
ESTHUA (Higher studies of Tourism and Hospitality) - Université d'Angers, FRANCE
September 2015
to June 2018
BA in Hotel Management (courses taught in French).
CETT (School of Tourism, Hospitality and Gastronomy) - Universidad de Barcelona, SPAIN
February 2017
to June 2017
ERASMUS + exchange program student (courses taught in English).
Skills
Languages
-
Russian (Mother tongue)
Native LanguageExpert
-
French
Second LanguageExpert
-
English
FluentExpert
-
Spanish
IntermediateAdvanced
-
German
Intermediate
IT skills
- Opera PMS
- PeopleSoft (PSAP)
- Microsoft Office
Soft Skills
- Highly organized
- Results oriented
- Communication skills
- Teamwork
- Problem-Solving
- Winter sports & gym
- Plant-based recipes developer
- Chess (intermediate player)
