Experienced Search Engine Optimization Manager with a demonstrated history of working in the hospitality industry. Skilled in Search Engine Optimization (SEO), Content Management Systems (CMS), Project Management and Customer Care.
Develop, manage and maintain the customer support operation to offline and online agency customers, generating customer satisfaction by scoping, measuring, reviewing and improving operational functions
Responsible for recovering functional and technical incidents and requests and/ or escalating them internally to improve Customer satisfaction & retention
Acknowledge, investigate and when possible recover incidents within service levels
Remotely connect to users’ computers, determine minimal use-case to recreate issue, solve issue if possible or provide concise details to development for further analysis and resolution
Provide technical support on the usage of the SabreRed GDS software for customers in the Americas and EMEA regions
