Umer Ali
Project Coordinator
Team Managment
SEO
Customer Service and Sales
Lahore Pakistan
Professional Status
Employed
Available
About Me
Highly diligent and dynamic professional with 6+ years of work experience in Customer Service, Sales, Office skills, Team Supervision is seeking a growth oriented position, that will help in utilizing my knowledge, experience, people skills and make me contribute to the organization’s goals and corporate objectives.
Project Coordinator
Sheensol Technologies
Since September 2013
Full-time
Lahore
Pakistan
- Generate business from online forums like Odesk, Elance and Freelancer to get new business opportunities through bidding process.
- Work closely with the Project Manager to look after the successful and timely completion of the projects.
- Keep in touch with clients, providing them regular updates
- Partially taken up HR role.
Business Development Ex
Abaska Technologies
April 2013
to August 2013
Full-time
Lahore
Pakistan
- Generate business from online forums like Odesk, Elance and Freelancer to get new business opportunities through bidding process.
Manager Customer Services
TBOS
July 2007
to February 2013
Full-time
Lahore
Pakistan
- Managed and motivated sales team of 20 employees, generating annual sales of £1.5million
- Addressing the concerns of 35,000 customers
- Initial screening and test for hiring process
- Managing call centre employees during rush hours
- Managing employees during holidays
- Maintaining a serious level of employee’s out put through coaching and training with respect to key performance indicators.
- Provide responsible staff assistance to the CEO and HR Manager.
CSR
MPS Call Centre
April 2006
to February 2007
Full-time
Lahore
Pakistan
- Customer care, credit card verifications, and train new trainees
- Team Leadership
- Team Management
- Search Engine optimization
- Good communication skills
- have great computer skills
