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Umair Shaikh

Back Office Operation Management

Problem assessment, Creative problem solving, Interpersonal skills, Teambuilding and supervision, Oral and written communication skills
Operation management, warehouse & transportation arrangement
Negotiable expert
Report and document preparation, Records management, Decision making, Planning
Experience with SAP & Vlookup, Pivot Table and Internet application etc
39 years old
Driving License
Bhiwandi (421302) India
Employed Open to opportunities
Possess good communication, hard-working, interpersonal, analytical & presentation skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.
Resume created on DoYouBuzz
  • Working as a back-office operation manager on Mumbai Projects, managed the whole operation from the client or customer inquiry to dispatch the material.
  • Generating new customer from OEM, Architect & interior designer, electrical contractor and consultant, builders & developers and projects.
  • Generating new customer into a regular customer after giving them all services such as solved their inquiries in the shortest possible time, send quotation in the shortest time, order processing after payment received and send dispatch detail after billing.
  • Maintaining & managing to all customer related to their inquiries, quotation, material, services and their accounts.
  • Maintaining and managing existing customer. with their daily basis order processing, backorders managed non-stock material from principle, daily dispatch detail, rate and discount, purchase order amendment etc.
  • Handling customer complain, payments, invoices and backorders on a daily basis.
  • Supervising and arranging RM activities on a daily basis.
  • Working on product marketing. Promote new and existing Product.
  • Cold calling of client such as Architect, Interior Designer, Electrical Consultant & Contractor, Electrical Engineers, Electrical Distributor and Shop. Fix meeting to field executive.
  • Taking Feedback till successfully result come.
  • Maintaining and managing customer follow-up and their payment. Solve customer query and services about material.
  • Creating and maintaining executive visiting sheet on excel. Give customer report of company director.
  • The Global Action Logistics is By Air export and import services.
  • Working on field in market places for new clients.
  • Communicating with them and counseling with them about the company services.
  • Manage client's imports requirement.
  • Manage and maintaining sales targets services for maintaining the business.
  • Manage and identify new clients for business and sales development.
Company Description
The Global Action Logistic base on by air export and import logistics of product like shoes, cloths etc
  • Worked in Metropolis Lab as a Trainee and Observe-ship under Senior Scientific Officers.
  • Worked on staining procedure on Patient' sputum sample on TB slide.
  • Identified the negative and positive result of TB patient' sample.
  • If the patient' sample was positive then gave report of operational head for further test like GeneXpert.
  • Daily hands on worked on GeneXpert after staining procedure.
  • Managed the report of patient's and gave it to operational head for final report.
  • Observed all molecular biology technique like Taqman, Qiasymphony, DNA extraction GeneXpert and Real Time PCR.
Company Description
The Metropolis lab is world wide pathology lab for research and testing.

Business Development Executive/ Sales and Marketing Executive

Pearl Plaza
December 2009 to March 2015
Full-time
Mumbai
India
  • Worked for Pearl Plaza as a Business development executive, Sales and Marketing Executive and Client Relationship.
  • Identified prospective client, generating business from the existing clientele, thereby achieving targets.
  • Mapped client's requirement and provide them the expert advisory services pertaining to the product.
  • Maintained customer retention plans and ensured customer satisfaction by achieving on time delivery & service quality norms.
Company Description
The Pearl Plaza are wholesaler of cutlery and electrical product.