I want to be part of a team of focused individuals who have a passion for excellence, hard work and professionalism, people with brilliant foresight who can help harness my full potential, so that together we can build a firm of firms that will stand the test of time.
InfoTech Software (Support and Implementation group)
• Provide 3rd level Support to over Eight Thousand (8,000) users at Zenith Bank PLC, Nigeria (at Zenith Height office- Victoria Island, Lagos).
• Maintain, troubleshoot and administer the use of the servers and its connectivity with the users’ workstation.
• Install Operating System and software/applications to be used by users.
• Provide solution/support to bugs and problems users encounter while connecting to software/applications.
• Coordinate the upgrade process for both server hardware and software/applications.
• Implement, monitor and install security devices and software/applications
• Provide supervision to other administrators where necessary.
• Ensure that application databases are properly backed-up and ready for restore in case of disaster
• Carryout routine maintenance and daily monitoring of running application service.
• Management, Audit Usage, Stock Keeping, Assignment of Hardware Tokens for the Banking Application used by both customers and staff.
• Administer enterprise software/applications and devices, which include the following: Active Directory, Microsoft Lync Server 2013, Microsoft Forefront Endpoint Protection, Microsoft Exchange Server 2013, Microsoft Office 365 and Domino Workflow, Microsoft Dynamic CRM etc.
• Provide IT service desk support to both internal and external users and/or customers of our banking application (phoenix & 3rd parties) and e-Business products. Provide 1st and 2nd tier support for the following bank products/softwares (Phoenix, other banking applications, Visa card, MasterCard, Prepaid cards, Internet Banking, mobile banking, Transactions notification, Automated Teller Machines (ATM), Intranet Issues, Pay direct, E-transact, Revenue tracker, Z mobile, E-payment payroll support, Microsoft exchange server 2007, Active directory, IBM domino administrator and many more.
