Ugo Coltel
Project Management, Entrepreneurship & Marketing
35 years old
France
Professional Status
Employed
Open to opportunities
About Me
I am a self-disciplined, diligent, proactive and detail oriented person with strong organisational skills.
I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable.
I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time.
I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable.
I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time.
I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
Executive Seller Relations Specialist (ESR) - EU
Amazon
Since September 2016
- Responding to Seller escalations on behalf of Amazon's CEO and other Business Executives
- Driving root cause analysis of top-level escalations through the Correction of Errors (COE) process.
- Communicating effectively with other departments in researching and resolving complaints as a Seller Support Subject Matter Expert (SME).
- Recognition of system, quality, and process concerns contributing to poor Seller experiences and Working cross-functionally with other Business teams towards improvement and solution implementation for Seller Support
- Process improvement and Seller Experience improvement - Path to green process implementator and facilitator
- Organising meetings with different stake-holders around the globe to drive projects towards success - Voice of the Seller advocat.
- Result & Customer focused. Extremely detail-oriented. Strong prioritisation & multi-task skills.
- Objective handling of highly sensitive situations with integrity and discretion.
- Proficient ability to compose concise, accurate and appropriately targeted responses
- Demonstrated, effective conflict resolution and negotiation skills (written & oral)
Co-Founder and Business Development Officer
Moose Records
September 2012
to July 2017
Paris
France
- Business development
- Project management
- Editor in chief
- Music Record Label promoting artists online and on vinyl
Seller Support Associate - FR & UK
Amazon
October 2014
to August 2016
Full-time
Cork
Ireland
- Technical Account Management.
- Logical reasoning and data interpretation - through data analysis and reporting.
- SME (Subject Matter Expert) - has the opportunity to be asked to help train new hires 8 months after being hired.
- Effective business department coordination.
- Development and implementation of world-wide process optimization tools.
- Metrics performance champion.
- Positive and professional demeanor.
- Excellent time-management skills.
- Provide prompt and efficient customer centric support.
- Excellent written and oral communication in English & French.
eBusiness Marketing & Customer Support
360 Scheduling - IFS
May 2010
to November 2010
Internship
Nottingham
United Kingdom
- Search Engine Optimization (SEO): In charge of monitoring and optimizing a GoogleAd campaign.
- Website testing: beta tester for website developments.
- Customer Support: interacting with customers and technical problem solving.
- Web-design: prospection and negotiation with Freelancers
- Promotion: promotional video and newsletter campaign development.
Music Festival - Volunteer work
Aucard de Tours - Radio Béton
June 2006
to June 2014
Volunteer Work
Tours
France
- Stage Manager position - Aucard de Tours - Tours, France - Volunteer Work - June 2013
- Concert of Claire Diterzi at the “Grand Théatre” of Tours, France - Volunteer Work – November 2013
- Béton Prod for Marie de Tours – Tramway inauguration of Tours, France - Volunteer Work - August 2013
- Conseil Général d'Indre-et-Loire & Béton Prod - Tours, France - Volunteer Work - July 2012
- Aucard de Tours - Tours, France - Volunteer Work - June 2006, June 2011
Reaper - Waste Collector
Tours Plus - communauté d'agglomération
August 2011
to December 2011
Full-time
Tours
France
Humanitarian mission - Peru
PASA POR TE (NGO)
June 2009
to August 2009
Internship
Lima
Peru
- Development of a social-business in a shantytown : affordable and profit-making to redistribute in development projects.
- Translation of Social forms from Spanish to English for kids sponsorships via a Canadian NGO.
- Helping shantytown kids with their homework and providing them with a different vision of the future through education.
- Teaching French to students from 5 to 18 years of age.
- Finding of a long term French teacher in Lima, Peru, as replacement.
Technical Engineer
Radio Béton
Since 2007
Volunteer Work
Tours
France
- In charge of the Management of a weekly Broadcast Show.
Project Language Coordinator
Yeff!
June 2007
to July 2007
Volunteer Work
Tours
France
- Facilitating the communication of the different teams (German, Slovenian and French) on a Film project.
Bachelor in Business Administration (BBA)
Laval University (Quebec, Canada)
January 2012
to May 2014
Marketing - Entrepreneurship - IT
- Accredited by AACSB & EQUIS with a program taught in both French and English
- International Marketing Strategy
- Project Management
- Entrepreneurship
- Strategy of Internationalization
- Strategic Management of Organizations
- Accredited by AACSB with a program taught in English
- International Marketing
- Microeconomics & Macroeconomics
- Public Speaking & Academic Methodology
- Organizational Behavior
- International Management
-
Team Work:
- Accustomed with working in multicultural groups during academic projects but as well as for the organization of a range of events
- Worked as part of leading teams in multiple projects in and out of my academic curriculum
Advanced - Accustomed with working in multicultural groups during academic projects but as well as for the organization of a range of events
-
Communication:
- Demonstrated communication skills on a professional level at Amazon while holding a Technical Account Management position.
- Confident in my verbal communication skills as demonstrated during scholar presentations, both at the University of Laval and at CEFAM (A Grades)
Advanced - Demonstrated communication skills on a professional level at Amazon while holding a Technical Account Management position.
-
Problem solving:
- Able to deal with problems, approaching situations in a neutral and non-personal manner
- Proceed to work with people to identify options and to agree on the next course of action
Advanced - Able to deal with problems, approaching situations in a neutral and non-personal manner
-
Flexible:
- Used to working in multicultural environments
- Eager to try new things and interested in improving efficiency on assigned tasks
- Curious and motivated by new projects and/or new challenges
Advanced - Used to working in multicultural environments
-
Process management:
- Enjoyed working on Process Optimization as done in Outiror or IFS
- I have a track-record of taking responsibility to deliver of all aspects of assigned Projects, as proved in Moose and to go the extra-mile as proved in Amazon
- Business development and music festival organizations
Advanced - Enjoyed working on Process Optimization as done in Outiror or IFS
-
Technical skills:
- Enthusiastic about learning new technical competences
- Proficient with the Office Suite, CRM and Project management softwares
- Familiar with XML and SQL languages
Expert - Enthusiastic about learning new technical competences
- French: Mother tongue
- English: Fluent (TOEIC 950)
- Spanish: Intermediate
- Traveling
- Saxophone Player
- Video Game competitor
- Literature
- Informatics
- Cooking