I am a self-disciplined, diligent, proactive and detail oriented person with strong organisational skills. I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable. I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time. I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
Responding to Seller escalations on behalf of Amazon's CEO and other Business Executives
Driving root cause analysis of top-level escalations through the Correction of Errors (COE) process.
Communicating effectively with other departments in researching and resolving complaints as a Seller Support Subject Matter Expert (SME).
Recognition of system, quality, and process concerns contributing to poor Seller experiences and Working cross-functionally with other Business teams towards improvement and solution implementation for Seller Support
Process improvement and Seller Experience improvement - Path to green process implementator and facilitator
Organising meetings with different stake-holders around the globe to drive projects towards success - Voice of the Seller advocat.
Accustomed with working in multicultural groups during academic projects but as well as for the organization of a range of events
Worked as part of leading teams in multiple projects in and out of my academic curriculum
Advanced
Communication:
Demonstrated communication skills on a professional level at Amazon while holding a Technical Account Management position.
Confident in my verbal communication skills as demonstrated during scholar presentations, both at the University of Laval and at CEFAM (A Grades)
Advanced
Problem solving:
Able to deal with problems, approaching situations in a neutral and non-personal manner
Proceed to work with people to identify options and to agree on the next course of action
Advanced
Flexible:
Used to working in multicultural environments
Eager to try new things and interested in improving efficiency on assigned tasks
Curious and motivated by new projects and/or new challenges
Advanced
Process management:
Enjoyed working on Process Optimization as done in Outiror or IFS
I have a track-record of taking responsibility to deliver of all aspects of assigned Projects, as proved in Moose and to go the extra-mile as proved in Amazon
Business development and music festival organizations
Advanced
Technical skills:
Enthusiastic about learning new technical competences
Proficient with the Office Suite, CRM and Project management softwares