Ugo Coltel
Project Management, Entrepreneurship & Marketing
35 years old
France
Professional Status
Employed
Open to opportunities
About Me
I am a self-disciplined, diligent, proactive and detail oriented person with strong organisational skills.
I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable.
I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time.
I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable.
I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time.
I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
Executive Seller Relations Specialist (ESR) - EU
Amazon
Since September 2016
- Responding to Seller escalations on behalf of Amazon's CEO and other Business Executives
- Driving root cause analysis of top-level escalations through the Correction of Errors (COE) process.
- Communicating effectively with other departments in researching and resolving complaints as a Seller Support Subject Matter Expert (SME).
- Recognition of system, quality, and process concerns contributing to poor Seller experiences and Working cross-functionally with other Business teams towards improvement and solution implementation for Seller Support
- Process improvement and Seller Experience improvement - Path to green process implementator and facilitator
- Organising meetings with different stake-holders around the globe to drive projects towards success - Voice of the Seller advocat.
- Result & Customer focused. Extremely detail-oriented. Strong prioritisation & multi-task skills.
- Objective handling of highly sensitive situations with integrity and discretion.
- Proficient ability to compose concise, accurate and appropriately targeted responses
- Demonstrated, effective conflict resolution and negotiation skills (written & oral)