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Ugo Coltel

Project Management, Entrepreneurship & Marketing

Home Experiences Education Skills Interests
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35 years old
France
Contact me
Professional Status
Employed
Open to opportunities
About Me
I am a self-disciplined, diligent, proactive and detail oriented person with strong organisational skills.
I am fond of technology and I enjoy challenges. I am very much opened to traveling as well as working in a multicultural environement and I am very adaptable.
I have a strong work ethic and like to go the extra mile. I am very keen on holding deadlines while working on different projects at the same time.
I like to initiate and develop innovative ways to achieve objectives in more efficient and effective ways.
Experiences
  • Responding to Seller escalations on behalf of Amazon's CEO and other Business Executives
  • Driving root cause analysis of top-level escalations through the Correction of Errors (COE) process.
  • Communicating effectively with other departments in researching and resolving complaints as a Seller Support Subject Matter Expert (SME).
  • Recognition of system, quality, and process concerns contributing to poor Seller experiences and Working cross-functionally with other Business teams towards improvement and solution implementation for Seller Support
  • Process improvement and Seller Experience improvement - Path to green process implementator and facilitator
  • Organising meetings with different stake-holders around the globe to drive projects towards success - Voice of the Seller advocat.
  • Result & Customer focused. Extremely detail-oriented. Strong prioritisation & multi-task skills.
  • Objective handling of highly sensitive situations with integrity and discretion.
  • Proficient ability to compose concise, accurate and appropriately targeted responses
  • Demonstrated, effective conflict resolution and negotiation skills (written & oral)
  • Business development
  • Project management
  • Editor in chief
  • Music Record Label promoting artists online and on vinyl
  • Technical Account Management.
  • Logical reasoning and data interpretation - through data analysis and reporting.
  • SME (Subject Matter Expert) - has the opportunity to be asked to help train new hires 8 months after being hired.
  • Effective business department coordination.
  • Development and implementation of world-wide process optimization tools.
  • Metrics performance champion.
  • Positive and professional demeanor.
  • Excellent time-management skills.
  • Provide prompt and efficient customer centric support.
  • Excellent written and oral communication in English & French.
  • Search Engine Optimization (SEO): In charge of monitoring and optimizing a GoogleAd campaign.
  • Website testing: beta tester for website developments.
  • Customer Support: interacting with customers and technical problem solving.
  • Web-design: prospection and negotiation with Freelancers
  • Promotion: promotional video and newsletter campaign development.
  • Stage Manager position - Aucard de Tours - Tours, France - Volunteer Work - June 2013
  • Concert of Claire Diterzi at the “Grand Théatre” of Tours, France - Volunteer Work – November 2013
  • Béton Prod for Marie de Tours – Tramway inauguration of Tours, France - Volunteer Work - August 2013
  • Conseil Général d'Indre-et-Loire & Béton Prod - Tours, France - Volunteer Work - July 2012
  • Aucard de Tours - Tours, France - Volunteer Work - June 2006, June 2011
  • Development of a social-business in a shantytown : affordable and profit-making to redistribute in development projects.
  • Translation of Social forms from Spanish to English for kids sponsorships via a Canadian NGO.
  • Helping shantytown kids with their homework and providing them with a different vision of the future through education.
  • Teaching French to students from 5 to 18 years of age.
  • Finding of a long term French teacher in Lima, Peru, as replacement.
  • In charge of the Management of a weekly Broadcast Show.
  • Facilitating the communication of the different teams (German, Slovenian and French) on a Film project.
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