Tony Latsch
Hospitality | Tourism | Marketing | Event Promotions Candidate
37 years old
Toledo United States
Professional Status
Employed
Available
About Me
Tony Latsch
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Administrative Front Desk Professional
Splash Universe
March 2012
to March 2013
- Takes ownership for any situations that arise
- Actively participates in prospecting for the development of new leads
- Familiar with and continuously active in Opera PMS version 5.0 (Accommodations Property Management System)
- Resolves guests issues to their satisfaction and informs supervisor of major problems and/or complaints
- Responds to guests requests promptly, provides guests with information and directions to local attractions to increase guest satisfaction
- Checks guests out of the hotel and processes customer payments according to established policies and procedures
- Registers guests into hotel in a prompt and courteous manner
- Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate
