Tony Latsch
Hospitality | Tourism | Marketing | Event Promotions Candidate
38 years old
Toledo United States
Professional Status
Employed
Available
About Me
Tony Latsch
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Retail Advisor
Office Depot
January 2008
to December 2012
- Assisted in training and exchanging ideas with customer service representatives to promote sales and better serve customers.
- Duties include: fully stock store shelves, complete customer transactions, upsell merchandise and product protection plans, promote the loyalty rewards card, and ensure every customer is able to locate products they need.
- Increased company revenue by up-selling products and product protection plans
- Currently maintain a high-productivity streak for reward card sign-ups.
- Increased reward card sign-up store totals to one of the highest in the district.
- Awarded Employee of the Month April 2008, January 2010, May 2010, and August 2010.
- Responsible for floor sales and customer satisfaction.
