Tony Latsch
Hospitality | Tourism | Marketing | Event Promotions Candidate
38 years old
Toledo United States
Professional Status
Employed
Available
About Me
Tony Latsch
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hershey Group Sales Apprentice
Hershey Entertainment & Resorts
March 2013
to September 2013
- Participates in event promotions (e.g. AAA travel agent trade shows)
- Park public relation duties (company/brand representation, guest facilitation, collecting tickets, providing general information to guests)
- Assisting area managers with prospecting
- Responsible for filing catering agreements
- General Office Duties (i.e. mailings, sign printing etc.)
- To provide accurate information regarding HERSHEYPARK as well as Destination HERSHEY to guests
- Processing Group Orders through the Hershey Entertainment call center
- Constantly taking ownership and making executive decisions to promote a consistent experience for our guests.
- Answering telephones, fielding questions, and processing orders
- Representing the group sales department during morning Hersheypark Manager-on-duty meetings
- Collaboration with other Hersheypark departments for meeting guest concerns and needs
- Large exposure to event planning, with the responsibility of event execution, and onsite event participation for Hersheypark
- Rebranded the Hersheypark picnic referral program as Hersheypark Referral Perks (includes the redevelopment of the submission form and Referral Perks stationary e-mails)
- Highlights and Functions:
