Tony Latsch
Hospitality | Tourism | Marketing | Event Promotions Candidate
37 years old
Toledo United States
Professional Status
Employed
Available
About Me
Tony Latsch
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hospitality / Tourism / Retail / Event Promotions / Guest Facilitation / Brand Representation
VISION
A dedicated and enthusiastic young professional focused on growing in the fields of hospitality, sales, and tourism with an in-depth exposure to the retail industry.
RESULTS
Increased Priority Club membership enrollments 181% hotelwide over the course of several months (March 2012 to June 2012), to later become promoted to the Priority Club Ambassador for Holiday Inn Dundee (December 2012).
Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate.
Top performer for product protection plans sold at Office Depot store 267 during the Holiday season 2011 including an entire week's performance consisting of contributing $2,040 in plan sales and a total of 98 plans sold (statistics from the week of 12/31/2011).
STRENGTHS
Business Intellect
Brand Representation
Guest Facilitation
Time Management
Attentive to technical details
Building customer trust
Motivated to continuously improve
Perfect attendance
Resourceful
Meets deadlines
Worked effectively under limited supervision and in a cohesive team environment
SPECIALTIES
Strategic guest relations
Frontlines operation
Computers
Cash handling, credit card abilities
Administrative functions
Product demonstrations and event promotion
Hewlett-Packard Account Sales Representative/ Product Consultant
MarketSource Inc.
Since November 2012
- Takes initiative to develop and supply HP handouts for customers, to significantly increase generated sales and Hewlett-Packard customer loyalty. These effectively and thoroughly walk users through several printers features including printing from a mobile device.
- RESULTS AND ACCOMPLISHMENTS:
- Consistently receiving high scores when evaluated by mystery shoppers to ensure the best quality customer service is provided. Received the highest score in the Marketsource U.S. North Central region (9.6 out of 10)-May 31, 2014.
- Retail
- Radio
- Currently participating in event promotions in the following mediums:
- Offsite store associate training events
- Utilizing needs analysis
- Practices customer relationship management
- Maintaining a sound knowledge of client's consumer electronic products
- Increase visibility and value in client's products and services
- Product demonstration, merchandising, marketing, and advertising
- Educate customers and associates on why the product is the best choice
- Driving product sales at assigned events through customer interaction, including handling several customers at once
- Handling and improvising event promotions
- Provides a solid understanding of consumer electronics and demonstrates the ability to sell technology with extraordinary customer satisfaction, while incorporating brand advocacy. Key responsibilities include:
Evening and Night Audit Guest Services Agent
Splash Bay- Holiday Inn
December 2013
to March 2014
- Perform housekeeping duties at desk and other guest-accessible locations
- Print and distribute various computer audit reports including revenue, expense and trial balance reports
- Sell rooms and offer up-sell recommendations to "walk-ins"
- Utilize Opera PMS
- Check in and out guests
- Handle all guest concerns
- Prepare guest folios
- Functions:
Hershey Group Sales Apprentice
Hershey Entertainment & Resorts
March 2013
to September 2013
- Participates in event promotions (e.g. AAA travel agent trade shows)
- Park public relation duties (company/brand representation, guest facilitation, collecting tickets, providing general information to guests)
- Assisting area managers with prospecting
- Responsible for filing catering agreements
- General Office Duties (i.e. mailings, sign printing etc.)
- To provide accurate information regarding HERSHEYPARK as well as Destination HERSHEY to guests
- Processing Group Orders through the Hershey Entertainment call center
- Constantly taking ownership and making executive decisions to promote a consistent experience for our guests.
- Answering telephones, fielding questions, and processing orders
- Representing the group sales department during morning Hersheypark Manager-on-duty meetings
- Collaboration with other Hersheypark departments for meeting guest concerns and needs
- Large exposure to event planning, with the responsibility of event execution, and onsite event participation for Hersheypark
- Rebranded the Hersheypark picnic referral program as Hersheypark Referral Perks (includes the redevelopment of the submission form and Referral Perks stationary e-mails)
- Highlights and Functions:
Administrative Front Desk Professional
Splash Universe
March 2012
to March 2013
- Takes ownership for any situations that arise
- Actively participates in prospecting for the development of new leads
- Familiar with and continuously active in Opera PMS version 5.0 (Accommodations Property Management System)
- Resolves guests issues to their satisfaction and informs supervisor of major problems and/or complaints
- Responds to guests requests promptly, provides guests with information and directions to local attractions to increase guest satisfaction
- Checks guests out of the hotel and processes customer payments according to established policies and procedures
- Registers guests into hotel in a prompt and courteous manner
- Saved Holiday Inn Dundee $500 per month from March 2012 to February 2013 for surpassing monthly Priority Club enrollment quota established by IHG corporate
Retail Advisor
Office Depot
January 2008
to December 2012
- Assisted in training and exchanging ideas with customer service representatives to promote sales and better serve customers.
- Duties include: fully stock store shelves, complete customer transactions, upsell merchandise and product protection plans, promote the loyalty rewards card, and ensure every customer is able to locate products they need.
- Increased company revenue by up-selling products and product protection plans
- Currently maintain a high-productivity streak for reward card sign-ups.
- Increased reward card sign-up store totals to one of the highest in the district.
- Awarded Employee of the Month April 2008, January 2010, May 2010, and August 2010.
- Responsible for floor sales and customer satisfaction.
Customer Service Associate
Meijer
March 2003
to February 2008
- Responsibilities were to retrieve shopping carts, offer curbside service, greet guests, handle money, promote special offers, encourage customers to participate in self-service checkout lanes (and assist those customers), maintain high productive percentages on checkout lanes, and provide prominent customer service.
Park Operations Ride Host
Cedar Fair Entertainment Company
June 2005
to October 2006
- As a ride host at Cedar Point, my duties were to maintain safety of guests, operate amusement attractions, perform housekeeping tasks, demonstrate strong hospitality skills.
