I am a passionate hardworking efficient forward thinking seasoned Corporate & Private Sector Legal Technology Professional with 20+ years’ diverse background in Technology, Legal, Insurance, Claims, Customer Service, and E-Commerce Retail, who enjoys tackling challenges and implementing solutions. Seeking opportunities to transform company practices into cost-effective solutions leading to efficient operations.
Provided user support for test and production systems documenting user problems and resolutions. Provide technical support to users for system access, including telecommunication support. Created test cases. Ran batch jobs and reports. Liaison between user, business analyst and programmers. Delegated complex problems for resolution to programmers and analysts. Analyzed test projects, upon test completion, moved test project to production systems.
