Tonja Sutton Edwards
Business Analyst
BRD's, UAT, KPI, Testing, Training, Coordinator, Reporting, E-Billing, Contract Management
Reynoldsburg (43068) United States (Ohio)
Professional Status
Consultant
Available
About Me
I am a passionate hardworking efficient forward thinking seasoned Corporate & Private Sector Legal Technology Professional with 20+ years’ diverse background in Technology, Legal, Insurance, Claims, Customer Service, and E-Commerce Retail, who enjoys tackling challenges and implementing solutions. Seeking opportunities to transform company practices into cost-effective solutions leading to efficient operations.
Consulting
DesignFx, LLC
Since August 2020
Consultant
Columbus
United States - Ohio
- Developed Partnership with Client(s) seeking unique professional service solutions for Alternative Workforce Consultant. As the Client's e-Billing Manager primarily responsible for managing the matter management software application TeamConnect, including the CSM Module providing application support for functionality and stability, managing technical support issues working directly with internal and external technology teams for the resolution of system related technical or functionality issues, system changes, data modifications, system updates, maintenance and screen displays.
- Provide internal users and external suppliers with technical support, system access for onboarding and offboarding Suppliers and Users in accordance with policy processes and procedures. Provide User Instruction and Guidance.
- Provide Contract Management collaborating directly with Procurement Team managing Supplier contracts and subscription initiation, renewal, terms and conditions, amendments, including Supplier payment terms.
- Responsible for managing project budgets as well as department and business unit spend analysis working directly with the Finance Team to assist with spend metrics goals monitoring controllable and uncontrollable spend.
- Create and design Adhoc Reports for Internal Users, Management and Finance. Create and modify system canned reports within the reporting module of the matter management web application.
- Manage and monitor electronic workflow processes for electronic invoicing ensuring invoices are approved by invoice approvers seamlessly routing to AP for processing in Oracle for payment. Troubleshoot and resolve failing processes and system errors. Monitor ETL and FTP Site processes.
- Provide guidance and best practices to internal teams on strategic systems related technical projects, business initiatives process, procedures and reporting analysis and data metrics.
- Participate in system relative projects and initiatives based on business needs and defined requirements. Collaborate with Third Party Suppliers on proposed new systems, applications development projects or enhancements both out of the box or customized design.
- Create and modify Outside Counsel Guidelines, e-Billing Guideline, e-Billing Rules, Processes and Procedures "Playbook", Master Engagement Agreement, Statement of Work, Engagement Letters, User Guides, Business Requirement Documents, Functional Requirements, Use Cases. Test Cases, Design Documents, Process Mapping Flow Charts, System Rules.
- Application Proficient TeamConnect, Collaborati, ServiceNow, Business Objects, Cognos, PeopleSoft, Oracle, Jira, IManage, Outlook, Microsoft Suite, Webex, Teams, Zoom, Workspot, Hyperion
