Tonja Sutton Edwards
Business Analyst
BRD's, UAT, KPI, Testing, Training, Coordinator, Reporting, E-Billing, Contract Management
Reynoldsburg (43068) United States (Ohio)
Professional Status
Consultant
Available
About Me
I am a passionate hardworking efficient forward thinking seasoned Corporate & Private Sector Legal Technology Professional with 20+ years’ diverse background in Technology, Legal, Insurance, Claims, Customer Service, and E-Commerce Retail, who enjoys tackling challenges and implementing solutions. Seeking opportunities to transform company practices into cost-effective solutions leading to efficient operations.
Promoted Business Service Coordinator (Retired)
American Electric Power
August 2007
to July 2020
- Fifteen years' of experience as a solutions driven Business Analyst Application Administrator responsible for managing the operation of Legal Web Applications ensuring system operational stability, while participating in Project Planning assisting Project and Program Managers on strategic system related projects, collaborating with business stakeholders and cross functional teams for the development, documentation and delivery of process improvement innovations for the attainment and implementation of business goals, using agile methodology when analyzing business, user and technical requirements, prioritizing initiatives based upon business needs and the defined requirements.
- Experience with application software testing, setting up test labs, creating test case scenarios, creating workflow charts, creating test scripts, and running test scripts for User Acceptance Testing (UAT), as well as regression testing and validating migrated tasks in implemented in production. Responsible for identifying risks, documenting gap analysis and functionality issues, issuing and managing defect items in QC for evaluation and resolution, partnering with Technology Teams troubleshooting gaps and issues for resolutions and migration of tasks.
- Experience developing Reports and Dashboards that provide data metrics for scheduled canned reports, or ad hoc metrics for leadership presentations using Web Intelligence tools, Business Objects, Sky Analytics, Cognos and PeopleSoft.
- Facilitate instructional training workshops for guidance and coaching to management, staff, users and vendors on application functionality and business processes. Develop training documentation and user guides consistent with standard procedures, business processes and best practices. Training documentation periodically reviewed and modified as necessary.
- Experience facilitating change management driving process improvements for adoption, acceptance and adherence by user audience.
- Experience identifying and troubleshooting server related issues and application issues, partnering with Information Technology Support Teams to facilitate resolution of trouble tickets placed into ServiceNow for problem analysis and resolution. Provide documentation for the Knowledge Management Section in Service Now for known issues with Web Applications for guided resolutions.
- Responsible for onboarding and offboarding employees and legal vendors for network access and application access and PC configuration.
- Responsible for managing the Legal Case Management web application TeamConnect, the Document Management hosted web application IManage, including the electronic Invoice Management Application Collaborati.
- Responsible for Managing Legal Budgets and Budget Reporting to Leadership Senior Management.
