Experience — Tonja Sutton Edwards

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Experiences

Developed Partnership with Client(s) seeking unique professional service solutions for Alternative Workforce Consultant. As the Client's e-Billing Manager primarily responsible for managing the matter management software application TeamConnect, including the CSM Module providing application support for functionality and stability, managing technical support issues working directly with internal and external technology teams for the resolution of system related technical or functionality issues, system changes, data modifications, system updates, maintenance and screen displays.
Provide internal users and external suppliers with technical support, system access for onboarding and offboarding Suppliers and Users in accordance with policy processes and procedures. Provide User Instruction and Guidance.
Provide Contract Management collaborating directly with Procurement Team managing Supplier contracts and subscription initiation, renewal, terms and conditions, amendments, including Supplier payment terms.
Responsible for managing project budgets as well as department and business unit spend analysis working directly with the Finance Team to assist with spend metrics goals monitoring controllable and uncontrollable spend.
Create and design Adhoc Reports for Internal Users, Management and Finance. Create and modify system canned reports within the reporting module of the matter management web application.
Manage and monitor electronic workflow processes for electronic invoicing ensuring invoices are approved by invoice approvers seamlessly routing to AP for processing in Oracle for payment. Troubleshoot and resolve failing processes and system errors. Monitor ETL and FTP Site processes.
Provide guidance and best practices to internal teams on strategic systems related technical projects, business initiatives process, procedures and reporting analysis and data metrics.
Participate in system relative projects and initiatives based on business needs and defined requirements. Collaborate with Third Party Suppliers on proposed new systems, applications development projects or enhancements both out of the box or customized design.
Create and modify Outside Counsel Guidelines, e-Billing Guideline, e-Billing Rules, Processes and Procedures "Playbook", Master Engagement Agreement, Statement of Work, Engagement Letters, User Guides, Business Requirement Documents, Functional Requirements, Use Cases. Test Cases, Design Documents, Process Mapping Flow Charts, System Rules.
Application Proficient TeamConnect, Collaborati, ServiceNow, Business Objects, Cognos, PeopleSoft, Oracle, Jira, IManage, Outlook, Microsoft Suite, Webex, Teams, Zoom, Workspot, Hyperion

Fifteen years' of experience as a solutions driven Business Analyst Application Administrator responsible for managing the operation of Legal Web Applications ensuring system operational stability, while participating in Project Planning assisting Project and Program Managers on strategic system related projects, collaborating with business stakeholders and cross functional teams for the development, documentation and delivery of process improvement innovations for the attainment and implementation of business goals, using agile methodology when analyzing business, user and technical requirements, prioritizing initiatives based upon business needs and the defined requirements.
Experience with application software testing, setting up test labs, creating test case scenarios, creating workflow charts, creating test scripts, and running test scripts for User Acceptance Testing (UAT), as well as regression testing and validating migrated tasks in implemented in production. Responsible for identifying risks, documenting gap analysis and functionality issues, issuing and managing defect items in QC for evaluation and resolution, partnering with Technology Teams troubleshooting gaps and issues for resolutions and migration of tasks.
Experience developing Reports and Dashboards that provide data metrics for scheduled canned reports, or ad hoc metrics for leadership presentations using Web Intelligence tools, Business Objects, Sky Analytics, Cognos and PeopleSoft.
Facilitate instructional training workshops for guidance and coaching to management, staff, users and vendors on application functionality and business processes. Develop training documentation and user guides consistent with standard procedures, business processes and best practices. Training documentation periodically reviewed and modified as necessary.
Experience facilitating change management driving process improvements for adoption, acceptance and adherence by user audience.
Experience identifying and troubleshooting server related issues and application issues, partnering with Information Technology Support Teams to facilitate resolution of trouble tickets placed into ServiceNow for problem analysis and resolution. Provide documentation for the Knowledge Management Section in Service Now for known issues with Web Applications for guided resolutions.
Responsible for onboarding and offboarding employees and legal vendors for network access and application access and PC configuration.
Responsible for managing the Legal Case Management web application TeamConnect, the Document Management hosted web application IManage, including the electronic Invoice Management Application Collaborati.
Responsible for Managing Legal Budgets and Budget Reporting to Leadership Senior Management.

Part-time second income working a work from home position as a Remote Agent providing Level II Customer Service Home Agent Servicing Business Clients and Brand Customers remotely. providing e-commerce technical support and customer service for Gap Brand Products and Service. Responsible for providing outstanding first call resolution to web application technical issues, retail POS support, brand policy, procedures and product details, managing customer accounts including access, processing internet and retail sales, refunds or exchanges.

Experienced Legal Assistant to General Counsel, assisting with managing complex litigation and legal department management.
Responsible for performing legal research, gathering documents, capturing data, filing court documents and case pleadings.
Administratively managed attorney, scheduled meetings, and conference calls, arranged travel, trainings, special workshops, CLE's or charitable events.
Responsible for preparing attorney expense reports, processed case management files, processed legal invoices and managed legal case management database.
Draft and review legal documents and correspondence.

Provided user support for test and production systems documenting user problems and resolutions. Provide technical support to users for system access, including telecommunication support. Created test cases. Ran batch jobs and reports. Liaison between user, business analyst and programmers. Delegated complex problems for resolution to programmers and analysts. Analyzed test projects, upon test completion, moved test project to production systems.

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Tonja Sutton Edwards

Business Analyst

Consulting

Promoted Business Service Coordinator (Retired)

Remote Agent

Legal Assistant

Help Desk Specialist