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Tommy Vowles

Customer Service Executive

Organised
Creative
Hardworking
Adaptable
Quick to learn
Home Experiences Education
Download my PDF resume
Tommy Vowles
36 years old
Berlin (10437) Germany
Contact me
Professional Status
Employed
Available
About Me
Having studied fashion, I left my full-time role at Get Your Guide towards the end of 2018 to work on my own brand and business. As I enjoy working as part of a team I am looking for a part-time role where I can best utilise my skills. I'm an excellent communicator and show great attention to detail. I'm organised, committed and conscientious and would love to talk to you more about what I could bring to your business.
Resume created on DoYouBuzz
Experiences
  • Founded my own ethical fashion brand.
  • Design and construction of bespoke and high-end clothing and accessories.
  • Designed appropriate branding and developed a cohesive and creative growth and marketing strategy.
  • Continuous research and resourcing of materials (predominantly vegan alternatives to leather).
  • Managing social media platforms, instigating influencer activity and networking with other creatives.
  • Consistently delivering an exceptional level of customer service by telephone and email.
  • Handling a wide range of inquiries and working to find solutions to problems affecting the customer experience. Managing bookings and offering tailored assistance through all stages of the booking process.
  • Providing reports based on customer feedback and working with tech to report and resolve UX issues with the website.
  • Working with the content team on a variety of data entry and research projects.
  • Solely responsible for the "Broadway" third party booking project.
  • One of two fraud operations agents solely responsible for identifying patterns with credit card fraud and cancelling orders to minimise the financial impact for the company.
  • Contacting customers and suppliers for further information to investigate suspicious orders.
  • Recognizing patterns of fraud in a timely manner to help enforce up to date fraud prevention measures.
  • Analyzing data, formatting my findings and presenting to the rest of the team at weekly standups.
  • Supporting the Customer Service team with any risk-related queries.
  • Ensuring that debt collection and reconciliation is enforced in a proper and timely manner.
  • Liaising between customers and suppliers to resolve complaints.
  • Tracking customer orders and following up with postal services.
  • Assisting in updating website content with regards to sales and markdowns.
  • Telephone and email communication.
  • General admin responsibilities.
  • Liaising between customers and hoteliers to resolve conflicts and solve complaints.
  • Assisting with modifying customer bookings and special requests and helping the customer and the supplier with any changes to customer reservations.
  • General administrative and data entry work.
  • Participating in multiple company projects and promoting a positive company culture.
  • Ensuring customer loyalty by providing world-class customer service.
  • Analysing sales figures and being in tune with customer needs and current trends
  • Merchandising the ladies wear section of the shop.
  • Delegating tasks to other members of staff.
  • Processing deliveries twice a week.
  • Keeping track of stock through stock takes and contacting suppliers for replenishment.
  • Constant research into up and coming trends.
  • Communication with the customer as well as regional managers and merchandisers.
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Resume created on DoYouBuzz