Having studied fashion, I left my full-time role at Get Your Guide towards the end of 2018 to work on my own brand and business. As I enjoy working as part of a team I am looking for a part-time role where I can best utilise my skills. I'm an excellent communicator and show great attention to detail. I'm organised, committed and conscientious and would love to talk to you more about what I could bring to your business.
Consistently delivering an exceptional level of customer service by telephone and email.
Handling a wide range of inquiries and working to find solutions to problems affecting the customer experience. Managing bookings and offering tailored assistance through all stages of the booking process.
Providing reports based on customer feedback and working with tech to report and resolve UX issues with the website.
Working with the content team on a variety of data entry and research projects.
One of two fraud operations agents solely responsible for identifying patterns with credit card fraud and cancelling orders to minimise the financial impact for the company.
Contacting customers and suppliers for further information to investigate suspicious orders.
Recognizing patterns of fraud in a timely manner to help enforce up to date fraud prevention measures.
Analyzing data, formatting my findings and presenting to the rest of the team at weekly standups.
Supporting the Customer Service team with any risk-related queries.
Ensuring that debt collection and reconciliation is enforced in a proper and timely manner.
